Jacob Drummond
Database Administrator
Portland,OR
Summary
Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards. Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Estate Claims Agent
Wells Fargo & Company
Portland, OR
09.2021 - 01.2022
- Interviewed policyholders to verify information and obtain additional details.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Evaluated accuracy and quality of data entered into agency management system.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
- Proposed settlements for uncomplicated issues to resolve claims.
Data Entry Clerk
Genpact
Portland, OR
01.2020 - 11.2020
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
- Executed data verification to detect errors.
- Outlined appropriate processes and procedures to fulfill and complete inquiries.
- Gathered data from multiple sources and programs.
Guest Service Manager
The Hoxton
10.2018 - 12.2019
- Executing finance reports and closing audit duties
- Including restaurant and bar revenue, as well as sales and room revenue
- Sending global reports to company leaders
- Analyzing and solving crises in a timely fashion
- Managing room inventory
- Overseeing revenue statistics and creating briefings for daily hotel information for each department
- Alerting guest to hotel amenities including upgrades and upselling dining experiences
- Training new hires and staff on properly executing overnight audit task
- Making sure myself and the team are providing the best customer service to guests
- Managing daily and monthly inventory counts for the both merchandising and retail shops.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
Night Audit / Porter
Hotel Eastlund
04.2018 - 11.2018
- Providing the best customer service experience for any guest
- Effective problem solving and creating solutions that’s beneficial and/or accommodating to all parties involved
- Ccounting and data entry with all revenue
- Settling small to large account balances
- Property management
- Anaging emails, daily reports
- Ight Audit would sometimes be scheduled as Porter which would result in acting as overnight Valet.
PBX (Operator) / Front Desk Agent
The Edgewater Hotel
08.2016 - 04.2018
- Handling a commercial telephone switching system, basic customer service, direct incoming calls to the correct individual or department within the hotel
- Auditing Parking Logs
- Reating guest vouchers, checking facility fees & daily reservation notes, noting all "No Shows", correcting any errors in reservations, and assisting with Check Ins & Outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Guest Services Agent
The Edgewater Hotel
08.2016 - 04.2018
- Booking reservations to restaurant, tours, in room massages and spa appointments for guest, booking town & SUV services, car rentals, and shuttle services, room deliveries, inbound & outbound assistants, showing rooms, occasional valet help, helping with any questions about the rooms, provide access to hotel services, emailing guest, answer telephone calls from guest seeking to make or cancel hotel reservations and doorman for guest.
Education
High School Diploma - Audio Engineering/Communications
Mendenhall High School
Mendenhall, MS 08.2008 - 05.2011
Bachelor of Arts - Audio Production
The Art Institute of Seattle
Seattle, WA 09.2012 - 06.2015
Bachelor of Science - Psychology
Portland State University
Portland, OR 01.2021 - Current
Skills
Policy understanding
Coverage assessments
Reporting skills
Excellent administrative abilities
Documentation abilities
Account management
Complaint resolution
Report preparation
Training development aptitude
Timeline
Estate Claims Agent
Wells Fargo & Company
09.2021 - 01.2022
Bachelor of Science - Psychology
Portland State University
01.2021 - Current
Data Entry Clerk
Genpact
01.2020 - 11.2020
Guest Service Manager
The Hoxton
10.2018 - 12.2019
Night Audit / Porter
Hotel Eastlund
04.2018 - 11.2018
PBX (Operator) / Front Desk Agent
The Edgewater Hotel
08.2016 - 04.2018
Guest Services Agent
The Edgewater Hotel
08.2016 - 04.2018
Bachelor of Arts - Audio Production
The Art Institute of Seattle
09.2012 - 06.2015
High School Diploma - Audio Engineering/Communications
Mendenhall High School
08.2008 - 05.2011