Valerie Lucas
Warren,Macomb
Summary
Dedicated team player adept at managing customer service and claims processing for policyholders. Looking for a long-term position with a growth-oriented company.
Overview
7
7
years of professional experience
Work History
Claims Agent
Allstate
Remote, MI
08.2023 - Current
- Answering 50+ calls per shift with a call time averaging in 12 minutes
- Filing claims , working them and bringing them closer to closure
- Answering inquiry questions and providing claim status information.
- Issuing payments for damages and rentals
Customer Service Agent
Allstate
Remote, MI
02.2022 - 08.2023
- Answering 80 - 100 calls per shift with a call time averaging in 6 – 8 minutes
- Assisting customers with policy billing and coverage issues
- Updating policy information such as coverage, payment and contact.
- Accepting payments
- Answering insurance related inquires from customers, physicians, law offices , and government officials
- Sending emails and entering data
- Providing excellent customer service leaving customer happy and satisfied
Customer Service Agent
R1 RCM
Remote, MI
05.2021 - 10.2021
- Answering 60-80 calls per shift with a call time averaging in 6 – 8 minutes
- Assisting patients with insurance related issues
- Assisting patients with things such as disputed charges, payment questions, requests for itemized billing statements
- Accepting customer payments
- Assisting physicians add insurance to file while answering insurance related questions
- Sending emails and entering data.
Support Specialist
Ricoh USA
Detroit, MI
12.2020 - 03.2021
- Sorted through 150-200 insurance claims for Meridian Health through system to ensure documentation is correct
- Attaching correct tax claims and separates appeals for files to be bind accurately
- Implemented various administrative and clerical tasks that included high attention to detail
- Input information on software regularly and corresponded to emails as necessary.
Assistant Manager
Walmart
Warren, MI
06.2017 - 11.2017
- Responsible for handling various customer service inquires and training new hires about company standards/policy practices
- Multi-tasks in different departments assisting with merchandise, selection of products, and ensuring sales floor is occupied
- Maintains scheduling and product inventory using MS Office, especially Excel to coordinate shipments and ensure employees have valuable training knowledge across the store
- Performs transactions and money management for customers at front desk
- Assigns light cleaning and side work for employees as needed.
Education
Diploma -
East English Village
Skills
- Decision-Making
- Accident Review
- Policy Understanding
- Conflict Resolution
- Interpersonal Communication
- File Management
- Team Collaboration
- Inbound and Outbound Calling
- Information Security
- Active Listening
- Call Control
- Data Entry
- Call Documentation Skills
- Verbal and Written Communication
- De-Escalation Techniques
- Quality Control
Timeline
Claims Agent
Allstate
08.2023 - Current
Customer Service Agent
Allstate
02.2022 - 08.2023
Customer Service Agent
R1 RCM
05.2021 - 10.2021
Support Specialist
Ricoh USA
12.2020 - 03.2021
Assistant Manager
Walmart
06.2017 - 11.2017
Diploma -
East English Village
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