Erika Castillo

• Completed store opening and closing procedures and balanced tills.
• Trained and mentored new employees to maximize team performance.
• Responded to and resolved customer questions and concerns.
• Kept employees operating productively and working on task to meet business and customer needs.
• Helped store management meet standards of service and quality in daily operations.
• Receiving Orders and keeping up with inventory

• Answered questions about medicinal and recreational uses and effects and qualities of different strains.
• Checked guests' photo identification for validity and age requirements.
• Sold flowers, concentrates and edibles in fast-paced environment.
• Restocked supplies and arranged displays.
• Overall cleanliness

In charge of front end and customer service desk. As being key certified, I was able to have access to cash drawer and give change to other cashiers. I provided speedy & friendly check out. Also work well with fast past environment.

As telephone & front desk receptionist I was required to check ID's and make sure they are valid and of age. Also Process new clients into system. As a budtender I provide Guidance and education of medical and recreational marijuana. Process customers transactions and label product for all compliancy. Keeping product stocked on shelf was also another of my daily tasks.

As a server I provide Excellent hospitality and customer service to guest. Help out with any needs or questions and overall cleanliness