Erika Castillo
Coral Springs
Summary
Dynamic sales professional with over 20 years of experience delivering exceptional customer service and product expertise while fostering strong relationships with high-end clientele. Detail-oriented and skilled at managing multiple priorities in fast-paced environments, demonstrating outstanding communication and project management abilities. Recognized for a proactive approach to problem-solving, focusing on process optimization and team support to achieve collective goals. Proven track record of closing sales swiftly, ensuring satisfaction for both buyers and sellers through a keen eye for detail and a goal-oriented mindset.
Overview
8
8
years of professional experience
Work History
Realtor
Canvas Real Estate
05.2025 - Current
- Negotiated successful sales contracts, ensuring favorable terms for clients.
- Conducted market analysis to identify trends and opportunities for property investment.
- Developed marketing strategies to enhance property visibility and attract potential buyers.
- Guided clients through complex buying and selling processes, providing expert advice and support.
FOUR SEASONS AT SURF CLUB
03.2024 - 05.2025
- Provided Exceptional Massage Therapy services, specializing in Deep Tissue, Swedish, Sport Massage, Prenatal, Himalayan Hot Stones, Moving Cupping Technique and Percussion Tool.
- Maintained accurate treatment records, noting guest particular likes and dislikes to provide curated superb service.
- Trained in various wellness treatments for Pharmos Nature line, Detox Body Wraps and decadent healing Exfoliating Treatment with Raw Silk Gloves and hero plant Aloe Vera.
- Responsible for helping with the Spa monthly Inventory.
- Guided by a strong moral compass that fosters a sense of purpose, integrity, and well-being for all around me.
FAENA HOTEL, TIERRA SANTA HEALING HOUSE
06.2017 - 09.2023
- Experienced in various Massage Modalities such as: Deep Tissue, Swedish, Hot Stones, Prenatal, Thai, Shiatsu and Therapeutic/pain management Massage.
- Skilled in Body Scrubs, Body Wraps and Hammam treatments.
- Cross-trained on Front Desk reception - booking clients in SpaSoft, answering phones and greeting Hotel Guest.
- As Trainer, I onboarded all new hire Therapists on Spa Luxury Forbes Standards. With Therapy Protocols, and Procedures.
- Worked alongside Spa Director to develop Train and Implement Treatment Protocols.
- Created an environment that motivates team members to collaborate, learn, perform, and develop their skills through thoughtful professional development opportunities.
- Certified in Reiki level 1 and Pranic Healing level 1.
Education
BBA - Real Estate
Collibri
Coral Springs, FL05-2025
Associate of Arts - Massage Therapy
Acupuncture And Massage College
Miami12-2011
Skills
- Experienced soft skills in Forbes Five Star Luxury lifestyle
- Organize, Clean and Self-Motivated
- Reliable, Fast Learner and Team Builder
- Client relations
- Contract negotiation
- Strong negotiation skills
- Tech-savvy mindset
- Social media marketing
- Client needs assessment
- Sales closing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Realtor
Canvas Real Estate
05.2025 - Current
FOUR SEASONS AT SURF CLUB
03.2024 - 05.2025
FAENA HOTEL, TIERRA SANTA HEALING HOUSE
06.2017 - 09.2023
BBA - Real Estate
Collibri
Associate of Arts - Massage Therapy
Acupuncture And Massage College