Erika C. Cook
Assistant Manager
Sumter,SC
Summary
Skillfully oversee store procedures from open to close, ensuring meticulous execution of daily tasks and documentation. Excel in creating and sustaining high-quality customer interactions, marked by professionalism and responsiveness. Expertise in training staff enhances operational efficiency and adherence to markdown and freight policies. Thrive in roles that demand precision, leadership, and profound commitment to customer satisfaction, consistently delivering performance that propels company objectives forward.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Domino's Pizza
Manning, SC
09.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
Assistant Manager
Citi Trends
Manning, SC
03.2007 - 08.2025
- Oversee daily operations, including store opening and closing procedures, and manage comprehensive daily paperwork. Deliver exceptional customer service and carry out customer interactions with professionalism. Conduct execution of markdowns, ensuring alignment with company policies.
- Developed and led training programs for staff on markdown execution, freight policies, and documentation retention, enhancing operational efficiency.
Assistant Manager
Citi Trends
Manning, SC
01.2010 - 01.2018
- Provided top-tier customer support, resolving inquiries and managing telephone communications. Managed store operations, including opening and closing routines, register counting, and monetary drops.
- Streamlined supply ordering processes, ensuring adequate store inventory and operational resources.
- Uphold high standards in store management during markdown processes, achieving superior completion rates.
Sales Associate
Citi Trends
Manning, SC
01.2007 - 01.2011
- Operated computerized cash register system, ensuring accurate transactions and customer satisfaction. Delivered consistent customer service, addressing inquiries and managing telephone communications effectively.
- Demonstrated proficiency in managing high-volume transactions, contributing to store's customer service excellence.
Education
B.A. - Social Studies
Morris College
Sumter, SCSkills
- Customer Interactions
- Retail Operations Management
- Staff Training
- Markdown Execution
- Documentation Management
- Transaction Management
- Money handling
- Decision-making
- Problem-solving
- Staff supervision
Additional Experience
- Sales Associate/ Cashier, Steve and Barry's University Sportswear, Sumter, SC
- Senior Customer Care Specialist, Verizon Wireless, Columbia, SC
- Technology Specialist, Early Head Start Sumter School District 17, Sumter, SC
- Family Violence Shelter Manager | Volunteer Coordinator, YWCA of the Upper Lowlands, Inc., Sumter, SC
Timeline
Assistant Manager
Domino's Pizza
09.2025 - Current
Assistant Manager
Citi Trends
01.2010 - 01.2018
Assistant Manager
Citi Trends
03.2007 - 08.2025
Sales Associate
Citi Trends
01.2007 - 01.2011
B.A. - Social Studies
Morris College