Kendra Kehl
Indianapolis,IN
Summary
Results-driven Leasing Professional specializing in luxury apartment leasing and resident relations. Expertise in optimizing occupancy rates and enhancing tenant satisfaction through effective management of the leasing cycle. Proficient in Yardi and CRM systems to streamline operations and elevate customer service. Focused on maintaining high property presentation standards and delivering positive resident experiences.
Overview
20
20
years of professional experience
Work History
Assistant Property Manager
C.Y.M Living
Indianapolis, IN
05.2026 - Current
- Manage the full leasing cycle from prospect inquiry through move-in while maintaining exceptional customer service.
- Schedule and conduct in-person apartment tours to maximize occupancy.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Process rental applications by verifying income, credit, and background information while ensuring Fair Housing compliance.
- Support lease renewals, monitor lease expirations, and assist with resident retention initiatives.
- Respond promptly to resident concerns, coordinating with maintenance to ensure timely resolution.
- Prepare apartments for move-in, complete lease documentation, and conduct resident orientations.
- Conducted regular inspections of properties to identify repairs or improvements.
- Oversaw daily operations and resident retention efforts while ensuring compliance with Fair Housing laws and delivering exceptional customer service.
Leasing Manager
9 on Canal
Indianapolis, IN
02.2025 - 05.2026
- Assisted manager in tracking renewals, lease expirations, and notices to vacate to ensure timely follow-up.
- Processed applications efficiently by verifying income, credit history checks, criminal background screens, while ensuring compliance with Fair Housing regulations.
- Respond to inquiries, address tenant concerns, and provide excellent customer service.
- Oversaw resident leasing for 9 on Canal, conducting tours and reviewing applications to facilitate tenant placements.
- Promoted available apartments through property listings, showings, and follow-up calls to attract prospective tenants.
- Monitored competitors' prices and amenities; updated pricing accordingly to remain competitive.
- Conducted evictions and prepared documents for court proceedings.
Assistant Community Manager
Oakbrook Village Apartments
Indianapolis, IN
04.2023 - 03.2024
- Collect and post rent payments, issue late notices to residents and initiate default protocol.
- Developed renewal offers to enhance resident retention.
- Supported resident relations and resolved concerns at Oakbrook Village Apartments
- Supported property manager with monthly reports and streamlined daily operations to enhance overall property management.
- Processed rent payments, late notices, and account records in community systems
- Escalated recurring property issues to management for resolution.
- Prepared lease renewals, move-in paperwork, and resident file documentation
- Scheduled inspections, walked vacant units, and tracked readiness for occupancy
- Coordinated work orders with maintenance and followed apartment service requests
- Organized community events to foster resident engagement.
Leasing Consultant
Oakbrook Village Apartments
Indianapolis, IN
04.2022 - 11.2023
- Processed applications efficiently by verifying income, credit history checks, criminal background screens, ensuring compliance with Fair Housing regulations.
- Maintained 95% occupancy and met monthly target goals.
- Assisted manager in tracking renewals, lease expirations, and Notices to Vacate to ensure timely processing.
- Cleaned and polished model and available units daily to enhance presentation.
Document Processing Specialist
JP Morgan Chase Bank
Chicago, IL
12.2006 - 01.2021
- Research and processed 80 - 100 internal and external requests daily.
- Processed large volume of documents quickly and accurately while meeting tight deadlines.
- Reviewed loan and account documents for accuracy, completeness, and compliance standards.
- Researched and processed 80-100 internal and external requests daily, ensuring timely resolution and client satisfaction.
- Exceeding Service Line Agreement turnaround time with 100% accuracy.
- Reconciled over 300 internal and external customer accounts.
- Achieved 100% accuracy in maintaining Service Line Agreement turnaround time.
- Navigated and resolved issues by leveraging client relationships, enhancing communication and support.
- Assist other areas with an influx of work when necessary.
- Escalate and inform management of recurring client issues.
- Leveraged client relationships to navigate and resolve issues.
- Train and mentor employees to provide them with an understanding of the different roles and responsibilities they can expect as Chase employees.
- Assist other areas influx of work when necessary.
- Entered and updated collateral information on the applicable collateral systems.
- Sorted, scanned, and routed incoming paperwork through assigned workflow queues.
Education
Organizational Leadership
Roosevelt University
Chicago, ILSkills
- Fair Housing regulations
- Property management tools
- Yardi
- OneSite
- Lease management
- Rent collection
- Property management
- Multifamily properties
- Marketing
- Customer interactions
- Customer service
- Relationship management
- Microsoft Outlook
- Communication skills
- Company experience
Personal Information
Driving License: Driver's License, Non-CDL Class C
Timeline
Assistant Property Manager
C.Y.M Living
05.2026 - Current
Leasing Manager
9 on Canal
02.2025 - 05.2026
Assistant Community Manager
Oakbrook Village Apartments
04.2023 - 03.2024
Leasing Consultant
Oakbrook Village Apartments
04.2022 - 11.2023
Document Processing Specialist
JP Morgan Chase Bank
12.2006 - 01.2021
Organizational Leadership
Roosevelt University