Michelle Shelton
Lagro,IN
Summary
Dynamic Assistant Property Manager with expertise in tenant relations, communication, and conflict resolution. Committed to enhancing resident satisfaction and optimizing property management processes.
Well-qualified Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
Work History
Assistant Property Manager
Meadowbrook North Apartments
Wabash
01.2025 - Current
- Assisted in tenant communication, addressing inquiries and concerns to enhance resident satisfaction.
- Coordinated maintenance requests and follow-ups, ensuring prompt service delivery for residents.
- Supported lease administration processes, including document preparation and compliance checks.
- Monitored property conditions through regular inspections, identifying areas for improvement and maintenance needs.
- Managed tenant move-in and move-out procedures, facilitating smooth transitions for residents.
- Implemented office organization strategies, streamlining administrative tasks for improved workflow.
- Conducted market research to support pricing strategies and maintain competitive rental rates in the area.
- Collaborated with vendors to schedule repairs and maintenance services, optimizing operational efficiency.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Sales Representative Manager
Unilever United States Inc.
Los Angeles, CA
07.2022 - 01.2025
- Coordinated promotional campaigns to increase brand visibility and drive customer engagement across multiple channels.
- Exceeded quarterly targets consistently by identifying new business opportunities and executing targeted marketing campaigns.
- Increased sales revenue by implementing effective sales strategies and fostering strong client relationships.
- Established productive partnerships with distributors, extending reach into previously untapped markets.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
Store Manager
Marathon Oil-Hoosier Point Truck Stop
Wabash, IN
03.2017 - 07.2022
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Managed inventory levels, coordinating restocking to minimize shortages and optimize supply chain efficiency.
- Trained and mentored staff on customer service practices and operational procedures.
- Implemented process improvements that enhanced workflow efficiency across departments.
- Analyzed sales data to identify trends, adjusting strategies to meet changing customer demands.
- Led team meetings to communicate objectives, fostering collaboration and accountability among staff.
- Resolved customer complaints effectively, improving satisfaction rates through proactive service initiatives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
High School Diploma -
Skills
- Administrative support
- Strong communication skills
- Telephone and email etiquette
- Property tours and inspections
- Fair housing regulations
- Tenant issue resolution
- Tenant relations
- Relationship building and rapport
- Leasing and sales
- Unit inspection
- Staff management
- Property management
- Payment collection
- Property inspections
- Onsite tours
- Rent collection
- Housing regulations
- Policy enforcement
- Application process proficiency
- Appointment scheduling
- Records management
- Business processes and procedures
- Showing and leasing of units
- Emergency response planning
- Occupancy management
- Activity planning
- Cash management
- Marketing and advertising
- Training and mentoring
- New hire screening
- Lease administration
- Vacant unit monitoring
- Tenant conflict resolution
- Multi-family property management
- Critical thinking
- Customer relations
- Data entry
- Relationship building
- Fair housing mandates
- Vacancy marketing
- Clear communication
- Employee motivation and guidance
- Microsoft office
- Property showing
- Creative and adaptable
- Decision-making
- Customer service-focused
- Monthly fee and payment collection
Timeline
Assistant Property Manager
Meadowbrook North Apartments
01.2025 - Current
Sales Representative Manager
Unilever United States Inc.
07.2022 - 01.2025
Store Manager
Marathon Oil-Hoosier Point Truck Stop
03.2017 - 07.2022
High School Diploma -
Certified Occupancy Specialist
Received my certified Occupancy Specialist in July 2025