Erika Chavoya
Los Angeles,CA
Summary
Objective: To utilize my customer service, communication, and administrative experience to support students, families, and staff in a positive and safe school environment. I am dedicated to providing compassionate assistance, maintaining professionalism, promoting student safety, and helping create a welcoming environment where students can thrive.
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist
Number One Dental
Commerce, USA
11.2017 - Current
- Supported patients in-person and via phone, guiding them through insurance documentation, claims, and financial options to enhance understanding and accessibility.
- Managed daily scheduling, treatment plans, and appointments to optimize office efficiency and patient care.
- Assisted patients in accessing dental services while providing translation services to ensure clear communication and support.
- Provided personalized support to children, individuals with special needs, and those with developmental delays, ensuring effective care tailored to their specific needs.
- Utilized de-escalation tactics in high-tension situations to maintain a calm and supportive environment.
Sales Associate
J Core
Commerce, USA
10.2014 - 11.2017
- Provided in-person customer service and peer counseling to meet customer needs.
- Trained new incoming employees and existing employees on store procedures and product knowledge.
- Key holder; opened and secured store, ensuring a safe environment for closing.
- Organized sales floor displays to maximize product visibility and sales.
- Maintained inventory daily, ensuring adequate stock levels.
Sales Associate
Clue
Los Angeles, USA
03.2013 - 03.2014
- Assisted customers with trying on items, finding appropriate sizes, and completing purchases.
- Managed the cash register, including handling customer returns and transactions.
- Stocked, replenished, and organized inventory to meet customer demand.
- Set up merchandise on the sales floor to attract customers and facilitate sales.
- Prepared merchandise for display, ensuring effective presentation.
Waitress
El Jaliscience Mexican Restaurant
Bell Gardens, USA
02.2011 - 03.2013
- Took orders and relayed them to kitchen staff promptly.
- Cleared tables and set them before and after guests' departure to ensure a clean dining area.
- Escorted guests to their tables and ensured they were comfortable and satisfied.
Education
High School Diploma -
James A. Garfield High School
General Education -
East Los Angeles College
Los Angeles, CASkills
Skills:
- Strong communication and interpersonal skills with the ability to build positive relationships with students, families, and staff
- Compassionate and patient when assisting individuals with different needs and backgrounds
- Strong organizational skills with experience managing schedules, coordinating activities, and handling multiple tasks in a busy environment
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and data entry
- Bilingual in English and Spanish, able to effectively communicate with Spanish-speaking students and families
- Professional, dependable, and able to maintain confidentiality while handling sensitive information
Volunteer Experience
Euclid St. Elementary School, Los Angeles, CA, Volunteer, 09/01/12, 06/01/14, Assisted with classroom setup and worked with groups of students to support academic subjects such as math, language arts, social studies, and science., Supervised students during recess and lunch, ensuring their safety and well-being., Provided specific guided support to parents in navigating school resources and programs.
Timeline
Front Desk Receptionist
Number One Dental
11.2017 - Current
Sales Associate
J Core
10.2014 - 11.2017
Sales Associate
Clue
03.2013 - 03.2014
Waitress
El Jaliscience Mexican Restaurant
02.2011 - 03.2013
General Education -
East Los Angeles College
High School Diploma -
James A. Garfield High School