Erika Chin
Columbia
Summary
Dedicated Counselor experienced in delivering emotional support and guidance to individuals facing addiction. Expert in developing treatment plans, facilitating group therapy, and maintaining comprehensive case notes. Builds trust quickly and enhances team dynamics through collaborative efforts, ensuring patient needs are met with empathy and respect.
Overview
12
12
years of professional experience
Work History
Substance Abuse Counselor
Resolution Health and Wellness, LLC
Baltimore
03.2023 - Current
- Facilitates psycho-educational and behavior modification groups using principles of client-centered approach
- Conducted comprehensive risk and need assessments, developing tailored treatment plans for each participant
- Conducts assessments and creates individual treatment plans for each assigned participant
- Identified barriers affecting participants' treatment completion, facilitating targeted interventions
- Maintains clinical documentation including intake summaries, group notes, treatment plans and updates
- Maintained detailed case files for all program participants, ensuring accurate tracking of treatment progress
- Must be able to collaborate and communicate with outside agencies, such as private practitioners, probation officers, primary care doctors.
VIP Reservation Agent
Live! Casino & Hotel
Hanover
01.2016 - Current
- Enhanced customer experience by delivering accurate and timely information on company brand and business promotions
- Facilitated effective written and oral communication among department team members and department heads
- Received nomination for Team Member of the Month among 2,500+ team members (August 2018)
Youth Transitions Coordinator
Humanim Inc.
Columbia
06.2019 - 04.2020
- Establish and enhance partnerships between businesses
- Ensure clients achieve work objectives
- Maintain schedules for each client, gathering relevant files and conducting client interviews
- Family consultations to ensure academic and project success
Operations
Amazon, Inc.
Baltimore
01.2015 - 01.2016
- Achieved one of the highest production rates within BWI2
- Guided team members below production quotas to achieve performance goals
- Advanced from fulfillment position to Ambassador, improving team communication.
- Developed training program for incoming employees on safety procedures and protocols
Education
Bachelor of Arts - Sociology
University of Maryland, College Park
College Park, MDCertificate - Behavioral Health
Community College of Baltimore County
Baltimore, MDSkills
- Addiction counseling
- Behavioral assessment
- Treatment planning
- Motivational interviewing
- Client-focused care
- Support coordination
- Program Coordination
- Clinical records
- Problem solving
- Training development
- Experience working with high school students
- Customer service
- Interpersonal skills
- Psychosocial assessment
Timeline
Substance Abuse Counselor
Resolution Health and Wellness, LLC
03.2023 - Current
Youth Transitions Coordinator
Humanim Inc.
06.2019 - 04.2020
VIP Reservation Agent
Live! Casino & Hotel
01.2016 - Current
Operations
Amazon, Inc.
01.2015 - 01.2016
Bachelor of Arts - Sociology
University of Maryland, College Park
Certificate - Behavioral Health
Community College of Baltimore County