Erika Cordova
Miramar
Summary
Over ten years of experience in customer service, demonstrating efficient problem-solving skills and providing reliable team support. Proven ability in prompt and accurate data entry, ensuring seamless transaction processing. Committed to enhancing customer satisfaction through effective communication and support.
Overview
13
13
years of professional experience
Work History
Customer Service Agent
FBMC Benefits Management
09.2023 - 02.2026
- Assist clients via telephone calls, record information and ensure account activity
- Managed billing cycles and ensured timely payments
- Maintain high customer satisfaction rate
- Oversee and update insurance data
Bartender and Supervisor
Tap 42 Bar and Restaurant
08.2017 - 06.2022
- Manage employees and provide support
- Maintain bar inventory and supplies
- Navigating fast paced and stressful environment
- Cash handling, payment processing, card transactions
Server and Bartender
Ra Sushi
06.2013 - 08.2017
- Build and improve customer satisfaction rate
- Menu knowledge and Point of Sale system comprehension
- Comply with food and beverage regulations
- Processed and verified transactions to ensure accuracy and efficiency
Front Office Assistant
Podiatry Dr. Jon B. Gallinati
09.2013 - 02.2014
- Greet patients in a friendly and professional manner
- Verified insurance information to ensure accurate billing
- Collected, documented, and filed paperwork efficiently, supporting smooth office operations
Education
High School -
Everglades High School
06.2013
Broward College
Skills
- Team-Oriented
- Bilingual; Fluent in English and Spanish
- Adaptable and Flexible
- Resourceful
- Conflict resolution
- Computer literacy
- Problem solving
- Empathetic and genuine
References
Available upon request
Timeline
Customer Service Agent
FBMC Benefits Management
09.2023 - 02.2026
Bartender and Supervisor
Tap 42 Bar and Restaurant
08.2017 - 06.2022
Front Office Assistant
Podiatry Dr. Jon B. Gallinati
09.2013 - 02.2014
Server and Bartender
Ra Sushi
06.2013 - 08.2017
High School -
Everglades High School
Broward College