Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika Cosby

Philadelphia,PA

Summary

Professional communicator with strong expertise in customer service and support. Proven ability to handle inbound and outbound calls, resolve customer inquiries, and maintain high satisfaction levels. Team player who adapts quickly to changing needs and consistently achieves targets. Known for reliability, active listening, and effective problem-solving skills.

Overview

4
4
years of professional experience

Work History

Insurance Phone Representative

Envision Healthcare
01.2021 - 09.2023
  • Verified insurance of patients to determine eligibility.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
  • Filed and updated patient information and medical records.
  • Ensured timely payments from insurance providers through submission of accurate and complete claims.
  • Posted payments and collections on regular basis.
  • Used data entry skills to accurately document and input statements.
  • Managed approximately 90 incoming calls per day and numerous faxes from customers.

Patient Service Representative

Envision Healthcare
04.2019 - 01.2021
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed approximately 90 incoming calls, emails and faxes per day.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Monitored outstanding balances, following up on overdue payments to minimize loss or delay in revenue collection.
  • Increased customer satisfaction by providing efficient and friendly service in a high-volume environment.
  • Handled difficult situations calmly and professionally, resolving customer complaints while maintaining a positive atmosphere.
  • Improved overall productivity by efficiently managing high volumes of outbound calls.

Education

High School Diploma -

Lincoln Technical Institute
Philadelphia, PA
01-2018

Skills

  • Goal oriented
  • De-escalation techniques
  • Data entry
  • Quality assurance
  • Multitasking
  • Computer skills

Timeline

Insurance Phone Representative

Envision Healthcare
01.2021 - 09.2023

Patient Service Representative

Envision Healthcare
04.2019 - 01.2021

High School Diploma -

Lincoln Technical Institute