Erika Dansereau
SPOKANE VALLEY,Washington
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Dental and the Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
02.2017 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Target
09.2016 - 02.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Arts - Dental Assisting
Spokane Community College
Spokane, WA06.2003
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Complaint Handling
- Professional telephone demeanor
Timeline
Customer Service Representative
Lowes Home Improvment
02.2017 - 04.2024
Customer Service Representative
Target
09.2016 - 02.2017
Associate of Arts - Dental Assisting
Spokane Community College
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