Erika Da Silva

As a Program Technician (PT) II, I am responsible for monitoring, researching, and analyzing problems associated with the electronic transmissions of arrest records.

I have a thorough knowledge of the criminal processes, California criminal justice system, bureau policies and procedures, and the capabilities of the Justice Automated Data Exchange (JADE), the Automated Criminal History System (ACHS), Batch Processor, APP Processor, Global Transaction Controller (GTC), and Display Queue (DQ).

A Program Technician (PT) II that resolves errors received in the Abort Queue (AQ) that are the result of transactions linked to Criminal Identification and Information Numbers (CII) in AFIS (Automated Fingerprint Identification System) and performs multiple queries in Automated Archive System (AAS) and ACHS.

Corrects errors to arrest information utilizing a variety of databases and systems including, but not limited to, GTC, Crim Processor, Batch Processor, JADE, and APP Processor.

Assists local criminal justice agencies as well as other DOJ programs to resolve problems with the electronic submission of automated and manual arrest information.

Maintains reports for the program relating to inventory and processing counts.

Prepares, consolidates, and maintains monthly utilization reports for the program.

Attends Departmental meetings as needed and completes special projects as assigned by management.

Researches the English language literal for offenses accepted by the FBI for use in correspondence.

Identifies potential criminal and applicant cross-prints (one subject’s personal data information submitted with another’s fingerprints) and misidentification's (subject incorrectly identified as another) and routes to correct authority.

Demonstrates harmony and elegant solutions accentuating teamwork within the work atmosphere.

• Managed Wireless Mobility program and provided excellent customer service for all Telecommunication devices for the entire California National Guard.
• Researched issues on various computer systems and databases to determine resolutions to problems and answered inquiries.
• Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
• Built and maintained successful relationships with service providers, vendors, dealers and consumers.
• Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
• Maintained records, logs and lifecycle documentation of work requests.
• Mentored other technologists and support professionals to provide professional development and skill enhancement.
• Developed online documentation for common processes for both support staff and end-users.
• Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
• Authored and distributed training manuals for handheld devices used by staff.
• Directed account management and customer training on company technical software and tools for new accounts and new users.
• Re-imaged and add desktops and laptops to CA domain using Microsoft Windows 7, Vista and administrator tools.

• Configured and defined parameters for installation and/or testing of Local Area Network (LAN), Wide Area Network (WAN), hubs, routers, switches, controllers, multiplexers and related networking equipment.
• Based upon user-provided information, evaluated IT issues and made recommendations to resolve them.
• Configured security settings and/or accessed permissions for groups and/or individuals.
• Tested computer software and hardware using standard diagnostic testing equipment and procedures.
• Troubleshoot network and connectivity problems for users and user groups.
• Analyzed user issues and research solutions to resolve them.
• Communicated effectively with users to assist and satisfy all expectations in person, via email and telephone.
• Operated and supervised digital and analog communications through IC4U and JISCC systems, including HF, VHF, UHF radios and satellite phones.
• Prepared maintenance and supply requests for Brigade level signal support.
• Planned and provided unit level training for automation and communications systems and all signal support equipment.
• Trained all Brigade personnel in the installation, operation and maintenance of SINGARS and JCR Command and Control Systems.
• Honor grad recipient, only female, amongst some legends

• Honor Grad recipient, only female, ran A-level with the elite, class leader, All-Around Outstanding Leader and Athlete elected by peers and Brigade, Operation Specialist as a Trainee and other awards
• Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
• Performed preventive, predictive and corrective maintenance to keep machinery running at optimal levels.
• Demonstrated professional attitude and exemplary composure in every internal and customer interaction to promote collaboration and team success.
• Examined on-site electrical systems and equipment to identify faults and devise design corrections.
• Constructed and tested electronic circuits and installed point-to-point wire harnesses and connectors.
• Leveraged outstanding communication, interpersonal and people skills to work well with clients.