Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika Davis

Moorseville

Summary

Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends time management and organizational skills to drive group success.

Overview

7
7
years of professional experience

Work History

Supervisor

Walmart
Huntersville
02.2024 - Current
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.

Team Leader

Walmart Distribution Center
Troutman
10.2022 - 02.2024
  • Created training materials and conducted group trainings on new processes or procedures.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.

Customer Service Representative

Lowes Distribution Center
Wilkesboro
05.2018 - 09.2022
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Education

Associate of Science - Medical Coding And Billing

Everest College
Tampa, FL
05-2012

Skills

  • Customer satisfaction
  • Employee training
  • Problem solving
  • Effective communication
  • Time management
  • Team building

Timeline

Supervisor

Walmart
02.2024 - Current

Team Leader

Walmart Distribution Center
10.2022 - 02.2024

Customer Service Representative

Lowes Distribution Center
05.2018 - 09.2022

Associate of Science - Medical Coding And Billing

Everest College

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