Erika Dean
New London,Connecticut
Summary
Senior operations executive with 15+ years of leadership in property & casualty insurance and residential/commercial construction. Proven ability to lead multi-department organizations, drive process improvement, and strengthen carrier, TPA, and referral relationships. Experience spans operations, finance, personal lines property claims, project management, estimating, risk management, business development, and systems implementation.
Overview
24
24
years of professional experience
Work History
Vice President
EC Restore
Smithfield, RI
06.2016 - Current
- Lead all company operations, including mitigation, reconstruction, finance, accounting, HR, and risk management
- Manage operations of adjacent businesses: Air Duct Cleaning of New England, Greenville Kitchen and Bath
- Develop and implement procedures to ensure budget adherence, high customer satisfaction, and strong carrier/agent partnerships
- Develop and manage Business Development team focused on building strategic relationships and expanding referral networks and coverage territory
Director of Operations
American Integrity Restoration
Glastonbury, CT
01.2014 - 09.2015
- Oversaw daily operations for emergency mitigation, insurance restoration, remodeling, and municipal bid projects
- Improved operational efficiency, customer experience, and staff performance through workflow and system enhancements
- Established best practices for customer service, budgeting, scheduling, and job close-out
- Created financial and WIP reports to monitor profitability, timeliness, and collections
- Estimated and managed commercial and residential reconstruction projects, including a $1.1M residential repair project
- Led recruiting, hiring, onboarding, and training initiatives
Claims Supervisor
Amica Mutual Insurance
Glastonbury, CT
09.2008 - 01.2014
- Supervised staff and independent adjusters, including an inside property team
- Served as Connecticut Catastrophe Coordinator, managing statewide CAT response
- Administered Contractor Connection Program for CT, including vendor selection and performance management
- Earned Xactware Affiliate Trainer certification; trained staff on Xactimate and Guidewire integration
- Led a centralized Contents Pricing Unit and nationwide software pilots
Regional Sales Executive / Adjuster
GAB Robins North America
01.2005 - 01.2008
- Managed business development across New England and New York
- Built and maintained carrier, agent, and broker relationships
- Developed customized claims-handling procedures and fee schedules
- Supported regional leadership and operations as acting Branch Manager when needed
Senior Adjuster / Claims Adjuster
Amica Mutual Insurance
Lincoln, RI
01.2002 - 01.2005
- Investigated coverage, prepared estimates, and resolved complex residential property and liability claims
- Handled large-scale fire and water losses and negotiated settlements, including structured settlements
- Mentored and trained new adjusters
Education
MBA -
Bryant University
Lincoln, RI01-2006
BA - Business Administration
University of Florida
01-2001
Skills
- Guidewire
- Xactimate, affiliate trainer
- QuickBooks
- Dash
- Restoration Manager
Timeline
Vice President
EC Restore
06.2016 - Current
Director of Operations
American Integrity Restoration
01.2014 - 09.2015
Claims Supervisor
Amica Mutual Insurance
09.2008 - 01.2014
Regional Sales Executive / Adjuster
GAB Robins North America
01.2005 - 01.2008
Senior Adjuster / Claims Adjuster
Amica Mutual Insurance
01.2002 - 01.2005
MBA -
Bryant University
BA - Business Administration
University of Florida