Erika Delgado
Phlebotomist
Phoenix,AZ
Summary
Enthusiastic client services professional with a strong background in direct interaction with industry customers. Well-versed in products, services, and consumer trends, I am a dependable achiever committed to upholding the highest ethical standards and maintaining customer trust.
As a Customer Service Representative, I have a proven track record of providing exceptional support and resolving customer inquiries. My skills include effective communication, problem-solving, and fostering positive relationships with customers. I have demonstrated the ability to enhance customer satisfaction and loyalty through attentive service and successful issue resolution. I am dedicated to improving team performance by sharing knowledge and best practices in customer service operations.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Fallas Paredes
Phoenix, AZ
01.2019 - 08.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
Associate of Science - Medical
Maricopa Community Colleges, Glendale Community College
Glendale, AZ08-2027
High School Diploma -
Glendale Union High School
Phoenix, AZ05-2010
Skills
- Customer relationship management
- Attention to detail
- Problem solving
- Adaptive team player
- Effective communication
- Promotional support
Certification
- PT - Phlebotomy Technician
- Certified Phlebotomist Technician [ Phlebotomy Training Specialist] - [June 1st 2024]s
Timeline
Customer Service Representative
Fallas Paredes
01.2019 - 08.2022
Associate of Science - Medical
Maricopa Community Colleges, Glendale Community College
High School Diploma -
Glendale Union High School
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