Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Erika Delgado

Waddell,AZ

Summary

Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pre-K Teacher

Dysart Unified School District
07.2019 - Current
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Promoted social-emotional development with interactive lessons on empathy, conflict resolution, and self-regulation techniques.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Participated in ongoing professional learning opportunities to remain current on best practices in early childhood education.
  • Established strong relationships with parents through regular communication, enhancing family involvement in the educational process.
  • Evaluated student progress through formative and summative assessments, utilizing data-driven methods to inform instructional decisions.
  • Developed weekly lesson plans and activities to engage children and promote learning.


Telemarketer

TKS
09.2018 - 05.2019
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Improved overall call quality by adhering to company guidelines and best practices consistently.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Recorded and updated customer information in online systems.

Education

Early Childhood Care And Education Certificate

Edison Hope Christian Academy
El Paso, TX
09-2021

Skills

  • Bilingual (English/Spanish)
  • Fast Typing
  • Phone etiquette
  • Conflict resolution
  • Scheduling/ appointment setting
  • Microsoft Office/Google Docs

Certification

Cpr/First Aid Certified



Languages

Spanish
Native or Bilingual

Timeline

Pre-K Teacher

Dysart Unified School District
07.2019 - Current

Telemarketer

TKS
09.2018 - 05.2019

Early Childhood Care And Education Certificate

Edison Hope Christian Academy

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