Erika Muck
Commerce City,CO
Summary
Detail-oriented administrative professional with extensive experience in managing calendars, correspondence, and office operations. Enhanced document control and digital filing systems for improved accuracy and compliance. A strong contributor to community engagement and efficiency, seeking to leverage organizational and communication skills in an administrative role.
Overview
19
19
years of professional experience
Work History
Lease Up Community Manager
Davis Development
Denver, CO
11.2024 - 12.2025
- Coordinated schedules and appointments for prospective residents, contributing to 42% lease-up rate within 90 days.
- Maintained correspondence and relationships with local businesses and vendors to support community engagement.
- Developed and executed document control system, enhancing record accuracy and ensuring audit readiness.
Lease Up Community Manager
Bryten Real Estate Partners
Aurora, CO
09.2023 - 11.2024
- Implemented digital lease tracking system, reducing paperwork errors and enhancing reporting accuracy.
- Built and maintained a document control system for a 413-unit community, improving audit readiness.
- Coordinated appointments, correspondence, and marketing campaigns to increase lead generation by 10%.
- Facilitated communication among ownership, management company, and vendors to align project objectives.
Community Director
Kairoi Residential
Denver, CO
08.2022 - 09.2023
- Maintained annual budgets and conducted monthly financial reforecasting while processing AP/AR and capital project contracts to support financial integrity.
- Trained, interviewed, and onboarded new administrative and office staff, enhancing team capability and operational efficiency.
- Led file audits and managed document transition for two full management company takeovers, ensuring continuity and compliance.
Community Manager
Embrey Management Services
Lakewood, CO
07.2020 - 05.2022
- Achieved recognition in JTurner's Elite 1% for outstanding resident satisfaction from 2020 to 2022.
- Coordinated correspondence and scheduling to enhance marketing and outreach campaign effectiveness.
- Managed annual budgets, financial reports, and vendor contracts to optimize capital improvement projects.
Community Manager
Griffis Residential
Westminster, CO
09.2019 - 07.2020
- Maintained regular correspondence and reporting for owners and investors, facilitating informed decision-making.
- Solicited and reviewed vendor bids for repairs and renovations, ensuring competitive pricing and quality service for maintenance contracts.
- Prepared budgets and financial reports, ensuring accurate variance and reforecast documentation; processed AP/AR transactions to maintain financial integrity.
Multi-Site Assistant Community Manager
Gables Residential
Denver, CO
09.2018 - 09.2019
- Oversaw daily office functions, managing lease contracts, correspondence, and appointment scheduling to support operational efficiency.
- Coordinated facility repair requests with maintenance staff and outside vendors to ensure timely resolutions.
- Maintained accounts and ledgers, ensuring accurate billing and collection processes.
Assistant / Community Manager
Apartment Management Consultants
Denver, CO
12.2015 - 08.2018
- Addressed and resolved resident complaints, ensuring compliance through detailed documentation.
- Oversaw office administration, correspondence, and recordkeeping to ensure smooth operations of residential communities.
- Facilitated bids and contracts with vendors for timely repairs and maintenance services.
Assistant Manager
Fairfield Residential
, CO
01.2013 - 01.2015
- Oversaw daily office functions, including lease contracts, correspondence, and appointment scheduling.
- Managed daily office administration, correspondence, and recordkeeping, enhancing operational efficiency for residential communities.
- Coordinated with maintenance staff and outside vendors to resolve facility repair requests, ensuring timely service and resident satisfaction.
- Maintained accounts, ledgers, and records to ensure billing and collection accuracy.
Spa Office Manager
Spavia
, CO
01.2010 - 01.2013
- Created bi-weekly team schedules to optimize staffing and service availability.
- Coordinated appointment scheduling and document collection for monthly memberships to ensure smooth operations.
- Handled phone and email correspondence with spa members and franchise owners to maintain strong communication.
Administrative Assistant
CGRS
Fort Collins, CO
01.2007 - 01.2009
- Coordinated phone and email correspondence, providing high-level customer service to clients and stakeholders.
- Organized events and coordinated calendars and appointment scheduling, ensuring efficient use of time and resources.
- Managed incoming and outgoing financial transactions, ensuring accuracy and timeliness.
- Executed office file audit and transitioned paper records to digital filing system, enhancing accessibility and organization.
Education
Metropolitan State University of Denver - Criminal Justice
Metropolitan State University of Denver
Denver, COSkills
- Document control
- Compliance and audit readiness
- Financial recordkeeping
- Records management and data entry
- Customer and vendor relations
- Customer service management
- Event planning and coordination
- Calendar management
- Microsoft Office and Google Workspace
- Phone and email correspondence
- Document management
- Relationship management
Timeline
Lease Up Community Manager
Davis Development
11.2024 - 12.2025
Lease Up Community Manager
Bryten Real Estate Partners
09.2023 - 11.2024
Community Director
Kairoi Residential
08.2022 - 09.2023
Community Manager
Embrey Management Services
07.2020 - 05.2022
Community Manager
Griffis Residential
09.2019 - 07.2020
Multi-Site Assistant Community Manager
Gables Residential
09.2018 - 09.2019
Assistant / Community Manager
Apartment Management Consultants
12.2015 - 08.2018
Assistant Manager
Fairfield Residential
01.2013 - 01.2015
Spa Office Manager
Spavia
01.2010 - 01.2013
Administrative Assistant
CGRS
01.2007 - 01.2009
Metropolitan State University of Denver - Criminal Justice
Metropolitan State University of Denver