Erika De Los Santos
Los Fresnos,TX
Summary
Motivated and reliable professional with experience in direct care, childcare, customer service, transportation, and retail. Able to work independently or in team environments, adapt to new tasks, and maintain professionalism, safety, and efficiency.
Overview
2026
2026
years of professional experience
Work History
Direct Care Worker
Compass Connections
Harlingen, TX
02.2024 - Current
- Supervise and support groups of 8–16 individuals, ensure safety and well-being, assist transportation, complete documentation, and provide facility supervision.
- Assisted in developing individualized care plans tailored to client needs and preferences.
- Provided compassionate support to clients in daily living activities, enhancing overall quality of life.
- Monitored client health and behavioral changes, reporting observations to healthcare professionals promptly.
Substitute Teacher
Los Fresnos CISD
Los Fresnos, TX
2025 - Current
- Developed and implemented lesson plans to meet diverse learning needs.
- Maintained classroom discipline, promoting a positive learning environment.
- Adapted instructional strategies based on student feedback and performance.
- Collaborated with teachers to align curriculum across multiple subjects.
- Provided individualized support to students with special educational needs.
Child Care Worker
Mommy’s Day Care & Learning Center LLC
Los Fresnos, TX
11.2023 - 02.2024
- Provided supervision, assisted with daily routines, supported learning activities, maintained cleanliness, and collaborated with staff.
- Supervised children's activities to ensure a safe and nurturing environment.
- Developed age-appropriate lesson plans to enhance learning and engagement.
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
Sales Associate
La Pasadita
Los Fresnos, TX
06.2023 - 11.2023
- Customer service, food preparation, cash handling, inventory management, and sanitation.
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems.
- Developed strong relationships with repeat customers, fostering loyalty and retention.
Youth Care Worker
CHS Casa Norma Linda
Los Fresnos, TX
07.2019 - 03.2022
- Supervised groups in residential and classroom settings, assisted transportation, completed reports, and provided 1:1 care.
- Supervised daily activities to ensure safety and well-being of youth in care
- Developed individualized care plans based on specific needs and goals
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
Taxi Driver / Dispatcher
A-Taxi
Port Isabel, TX
01.2016 - 07.2019
- Dispatch coordination, transportation services, scheduling, and customer service.
- Navigated complex routes efficiently to ensure timely passenger arrivals.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance.
- Provided exceptional customer service, addressing passenger inquiries and concerns promptly.
Cashier
Walmart
Port Isabel, TX
01.2014 - 01.2015
- Customer service, cash and electronic transactions, stocking, and organization.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Implemented inventory management techniques to ensure stock availability at checkout areas.
Front Desk / Lifeguard
Schlitterbahn Water Park & Resort
South Padre Island, TX
01.2013 - 01.2014
- Guest services, bookings, payment processing, and safety enforcement.
- Managed multi-line phone system, directing calls to appropriate departments promptly.
- Welcomed and assisted visitors, ensuring a positive first impression of the organization.
- Supervised pool areas, ensuring guest safety and adherence to park regulations.
- Conducted regular water quality tests, maintaining compliance with health standards.
- Responded promptly to emergencies, administering first aid and coordinating rescue efforts.
Education
High School Diploma -
St. Augustin High School
Fort Worth, Texas01.2011
Skills
- Certified in HeartSaver FA CPR AED
- Clean Driving Record
- Customer Service
- Documentation
- Safety Awareness
- Dispatch Communication
- Team Collaboration
- Classroom management
- Student engagement
- Adaptable
Timeline
Direct Care Worker
Compass Connections
02.2024 - Current
Child Care Worker
Mommy’s Day Care & Learning Center LLC
11.2023 - 02.2024
Sales Associate
La Pasadita
06.2023 - 11.2023
Youth Care Worker
CHS Casa Norma Linda
07.2019 - 03.2022
Taxi Driver / Dispatcher
A-Taxi
01.2016 - 07.2019
Cashier
Walmart
01.2014 - 01.2015
Front Desk / Lifeguard
Schlitterbahn Water Park & Resort
01.2013 - 01.2014
Substitute Teacher
Los Fresnos CISD
2025 - Current
High School Diploma -
St. Augustin High School