Erika Denise Davis-Brown
NORTHWELL ALLERGY IMMUNOLOGY
Queens,NY
13
years of professional experience
Dedicated and detail-oriented Support Office professional with extensive experience in members services, administrative support, health care insurance operations and office Coordinator Support. Skilled in managing and leadership, resolving client inquiries and ensuring accurate processing of insurance claims and documentation. Demonstrates strong organizational skills, the ability to manage multiple tasks simultaneously and a commitment to delivering excellent customer service. Proven ability to collaborate across departments to streamline operations and enhance the overall client experience
Work History
Office Coordinator/Administrative Assistant
- Primary point of contact for all residents throughout the group
- Coordinate the process of arranging move in and out with facilitating with the handyman of appliances and furniture arrivals
- Respond to all residents complaints within the buildings such as elevators functions, floors being wet, accidents within the buildings
- Scheduled weekly inspections for the Group Manager
- Planning office parties, awards ceremonies, and other company-related functions
- Coordinate and Scheduled apartment preventative tickets for residents
- Facilitate weekly supply orders for the Group office
- Making reports for owners and executives
Administrative Associate
1 Year 3 Months- Greeting visitors and patients, answering telephones and directing intercom pages
- Scheduling appointments, meetings, and coordinating care plans.
- Maintaining department files, patient records, preparing reports, documents, and presentations.
- Ordering supplies managing inventory, and collecting payments
- Directs patients physicians, visitors and staff to their appropriate areas
- Coordinate room assignments with patients registration
- Notifies appropriate staff when patients rooms are ready
- Enter requests for lab work and diagnostic testing into the computer system
- Serves as a liaison with hospitals, pharmacy, different departments within the hospitals and staffing needs
- Maintain and make changes to patients records to reflect reassignment
- Assistant to the Nutritionist in coordinating her virtual appointments for new and returning patients, emailing results for her patients in a timely manner
Primary Healthcare Assistant
3 Years 7 Months- 24-hour care for my mother who suffered from Dementia
- Cooked and prepared her meals
- Changed and attended to her daily
- Took care of medical business via phone and email
- Made appointments for visiting nurses to accommodate home visits and Scheduled doctor appointments
(Chief Clerk II) Member Services
7 Months- Meet and greet members
- Provided customer service support to members regarding their insurance coverage and benefit inquiries
- Resolved member complaints and escalated issues to senior management consistently maintaining a high level of professionalism
- Triage members with proper documents to windows
- Analyze the members needs
- Worked with the Disability Department with members’ needs.
- Answered and directed phone calls to
- Ordered supplies for the department
- Managed calendars for supervisors and managers
- Daily use of Outlook
- Assisted with the preparation of member communications, including benefit summaries and policy updates.
- (Contract)
Administrative Assistant
6 Months- Supported June Blain, Director of Members Programs
- Assisted on projects in The Retiree Department
- Registered guests and visitors
- Worked on the Quilting exhibit
- Helped with The SOS Presentation (Discussions with Seniors regarding their Medicaid and Medicare plans)
- Answered and directed incoming calls
- Operated as an event planner including having events supplied with catered meals
- Clerical duties
- (Custom Staffing)
Receptionist/Administrative Assistant
1 Year 1 Month- Provided hospitality to incoming guests upon arrival
- Booked conference rooms through Outlook
- Collaborated with the Office Manager on upcoming events
- Ordered office supplies
- Coordinated with other Administrative Assistants on projects
- Assisted with incoming and outgoing Fed Ex packages
- Submitted orders for the AIM Messenger Service
- (Staffing Agency)
Client Associate – Concierge (Staffing Agency)
1 Year 1 Month- Managed Calendar for attorney partners
- Maintained Conference Room bookings by using the Condecco System
- Managed travel itineraries
- Scanned documents for clients upon request
- Assisted with Human Resources with coordinating events for the firm
- Interfaced with security with regards to guest arrivals
- Coordinated with the back office regarding expense reports with The Concur Accounting Software
Administrative Assistant - Compliance Department and Privacy Department
1 Year 7 Months- Answered and directed incoming calls
- Organized and scheduled meetings and appointments
- Maintained contact database
- Produced and distributed correspondence memos, letters, faxes and forms
- Assisted in facilitating daily meetings
- Coordinated with the Privacy Department with HealthFirst Secure Approvals for employees
- Ordered office supplies
- Managed travel itineraries and reserved Conference rooms
- Submitted and reconciled expense reports with The Concur Accounting Software
- Provided general support to the Compliance and Privacy Team
- Efficient and consistent use of Outlook in managing Administrators’ Calendars
Executive Receptionist
1 Year- Provided hospitality to incoming guests, members, and high-level executives upon arrival
- Answered, screened, and directed incoming calls on multiple lines
- Provided administrative support when necessary
- Coordinated with Human Resources, bi-weekly, with regards to orientation of new hires
- Assisted members and providers with complaints and inquires, and directed them to the appropriate department
- Liaison with the Security Coordinator regarding any issues for arriving guests and members
Education
B.A. - Business Administration
in pursuit of
Certificate - PowerPoint
5/10
Skills
Microsoft Word
Excel
Outlook
Power Point
Cisco Phone Systems
Kastle Security Systems
Concur Expense Reporting
Epic System
Schedule coordination
Timeline
Administrative Associate
NORTHWELL ALLERGY IMMUNOLOGY
03.2025 - CurrentRead More
Office Coordinator/Administrative Assistant
ROCHDALE VILLAGE INC.
12.2023 Read More
Primary Healthcare Assistant
FREEDOM CARE
12.2019 - 07.2023Read More
(Chief Clerk II) Member Services
1199 SEIU PENSION AND FUNDS
03.2019 - 10.2019Read More
Administrative Assistant
1199 SEIU PENSION AND FUNDS
08.2018 - 02.2019Read More
Receptionist/Administrative Assistant
CUSHMAN AND WAKEFIELD
07.2017 - 08.2018Read More
Client Associate – Concierge (Staffing Agency)
PAUL HASTINGS
05.2016 - 06.2017Read More
Administrative Assistant - Compliance Department and Privacy Department
HEALTHFIRST
09.2014 - 04.2016Read More
Executive Receptionist
HEALTHFIRST
08.2013 - 08.2014Read More
York College
Certificate from PowerPoint
Read More
St. John’s University
B.A. from Business Administration
Read More