Overview
Work History
Education
Skills
Timeline
Generic

ERIKA DENMARK

Americus,GA

Overview

19
19
years of professional experience

Work History

Kiosk Sales Consultant

Verizon
Americus , GA
08.2024 - Current
  • Addressed customer questions and concerns regarding products and services.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Created customized presentations for potential customers based on their requirements.
  • Advised customers on best practices when using company products or services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
  • Greeted and assisted customers to foster positive experiences.
  • Set up meetings with potential clients and listened to their wishes and concerns.

Customer Care Representative

Teleperformance
Americus, GA
03.2020 - 08.2024
  • Led on- and off-site customer support teams across multiple time zones.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Promoted available products and services to customers during service, account management and order calls.
  • Delivered customer support to high call load each shift.
  • Updated databases with new and modified customer data.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Sales Associate

Walmart
Americus , GA
05.2006 - 01.2023
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Developed promotional strategies to increase sales volume.
  • Demonstrated product features and benefits for customers' needs.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Assisted customers with product selection, sizing and styling.
  • Tracked sales performance metrics to identify trends in market place.
  • Described merchandise and explained use, operation and care.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.

Education

Associate of Science - Marketing Management

South Georgia Technical College
Americus, GA
12-2020

Skills

  • Customer liaison
  • Territory expansion
  • Sales funnel management
  • Demonstrations
  • Strategic planning
  • Leads prospecting
  • Exceeds sales goals
  • Community networking
  • Persuasive communication
  • Prospecting skills

Timeline

Kiosk Sales Consultant

Verizon
08.2024 - Current

Customer Care Representative

Teleperformance
03.2020 - 08.2024

Sales Associate

Walmart
05.2006 - 01.2023

Associate of Science - Marketing Management

South Georgia Technical College

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ERIKA DENMARK