ERIKA DENMARK
Americus,GA
Overview
19
19
years of professional experience
Work History
Kiosk Sales Consultant
Verizon
Americus , GA
08.2024 - Current
- Addressed customer questions and concerns regarding products and services.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Created customized presentations for potential customers based on their requirements.
- Advised customers on best practices when using company products or services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Greeted and assisted customers to foster positive experiences.
- Set up meetings with potential clients and listened to their wishes and concerns.
Customer Care Representative
Teleperformance
Americus, GA
03.2020 - 08.2024
- Led on- and off-site customer support teams across multiple time zones.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted available products and services to customers during service, account management and order calls.
- Delivered customer support to high call load each shift.
- Updated databases with new and modified customer data.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Sales Associate
Walmart
Americus , GA
05.2006 - 01.2023
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Developed promotional strategies to increase sales volume.
- Demonstrated product features and benefits for customers' needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Assisted customers with product selection, sizing and styling.
- Tracked sales performance metrics to identify trends in market place.
- Described merchandise and explained use, operation and care.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
Education
Associate of Science - Marketing Management
South Georgia Technical College
Americus, GA12-2020
Skills
- Customer liaison
- Territory expansion
- Sales funnel management
- Demonstrations
- Strategic planning
- Leads prospecting
- Exceeds sales goals
- Community networking
- Persuasive communication
- Prospecting skills
Timeline
Kiosk Sales Consultant
Verizon
08.2024 - Current
Customer Care Representative
Teleperformance
03.2020 - 08.2024
Sales Associate
Walmart
05.2006 - 01.2023
Associate of Science - Marketing Management
South Georgia Technical College