Erika Diaz
Springfield,OR
Summary
Dynamic professional with a proven track record at Dennys, excelling in team leadership and staff training. Enhanced operational efficiency through meticulous organization and data analysis, while fostering a collaborative work environment. Skilled in recruitment and employee performance evaluations, driving a culture of excellence and integrity. Fast learner committed to continuous improvement.
Overview
16
16
years of professional experience
Work History
Manager's Assistant
Dennys
Eugene, OR
03.2017 - Current
- Organized various events, meetings, and conferences to promote collaboration among team members and showcase organizational achievements at a larger scale.
- Increased workplace efficiency through meticulous organization of office space resulting in easily accessible files for quick reference.
- Conducted comprehensive data analysis which helped identify areas for improvement within the division.
- Assisted in talent acquisition efforts by reviewing resumes, scheduling interviews, and participating in candidate evaluations during hiring processes.
- Facilitated smooth operations during managerial absences by stepping up as an interim leader when required.
- Contributed to a positive work environment by fostering strong relationships with colleagues and promoting open communication among team members.
Manager in Training
Dennys
Eugene, OR
03.2009 - 10.2014
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Gained knowledge of company policies, protocols and processes.
- Assisted with onboarding of new employees by providing training and development resources.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
GED -
U of O GED Program
Eugene, ORSkills
- Customer service
- Money handling
- Staff training and development
- Staff supervision
- Employee performance evaluations
- Employee scheduling
- Policy enforcement
- Multitasking and organization
- Team leadership
- Employee supervision
- Coaching and mentoring
- Recruitment and hiring
- Customer service and satisfaction
- Fast learner
Languages
Spanish
Native or Bilingual
Timeline
Manager's Assistant
Dennys
03.2017 - Current
Manager in Training
Dennys
03.2009 - 10.2014
GED -
U of O GED Program