Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Erika DiCorcia

Toms River,NJ

Summary

Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently able to work in fast-paced, intense environments and experienced in de-escalating when customers are frustrated.

Overview

1
1
year of professional experience

Work History

Cashier (Part-time)

Taco Bell
Toms River, NJ
02.2024 - 06.2024
  • Ensured compliance with all safety regulations within the store environment.
  • Resolved customer complaints professionally in accordance with company policy.
  • Issued receipts, refunds, credits or change due to customers.
  • Followed company security procedures for handling large sums of money.
  • Greeted guests and provided menu information.
  • Adhered to all safety standards while preparing food items according to established recipes.
  • Verified payment method before completing each order.
  • Ensured cleanliness and fully stocked inventory in both front and back of house environments.
  • Provided customer assistance and resolved issues via phone when managers were unavailable

Customer Service Cashier (Part-time)

Saker Shoprite
Toms River, NJ
03.2023 - 05.2024
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Resolved customer complaints in a professional manner.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Greeted customers and provided friendly customer service.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Verified that all coupons were valid prior to processing them into the system.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Balanced cash drawers at the end of each shift.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Operated cash registers to process payments for goods and services.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.

Education

High School Diploma -

Toms River High School East
Toms River, NJ
06-2024

Skills

  • Payment Collection
  • Credit and cash transactions
  • POS Systems
  • Sales expertise
  • Payment Processing
  • Product Recommendations
  • Currency counting
  • Cash Register Operation
  • Drawer balancing
  • ID Verification
  • Loss Prevention
  • Customer Service
  • Complex Problem-Solving
  • Conflict Resolution
  • Customer Relations
  • Written and verbal communication
  • Time management skills
  • Guest inquiries
  • Organizational abilities
  • Able to type ~60 wpm

Affiliations

  • Crochet enthusiast
  • Maintains an active life by going for morning, evening, and occasionally night bike rides with family
  • Avid reader

Languages

Spanish
Elementary

References

References available upon request.

Timeline

Cashier (Part-time)

Taco Bell
02.2024 - 06.2024

Customer Service Cashier (Part-time)

Saker Shoprite
03.2023 - 05.2024

High School Diploma -

Toms River High School East

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Erika DiCorcia