Hi, I’m
ERIKA DOMINGUEZ
Cyber Systems Operator
San Antonio,TX
If one is lucky, a solitary fantasy can totally transform one million realities.
Maya Angelou
Summary
Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with success of streamlining operations and implementing leadership's visions and directions. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational and process improvement. Diverse experiences ranging from help desk support to managing an IT security team in a joint operations environment that is responsible for sites around the globe.
Overview
19
years of professional experience
23
years of post-secondary education
3
Certifications
Work History
616 Operations Center, USAFSan Antonio, TX
NCOIC, DoDIN Operations Team
10.2021 - Current
Job overview
- Ensured execution cyber tasking orders in coordination with U.S. Cyber Command, controlling implementation of Air Forces Cyber directives for securing the Air Force Information Network.
- Managed team of 17 USAF members, overseeing the security and maintenance of the DoDIN.
- Oversaw 24/7 maintenance of the Air Force Network, supporting 9 Combatant Commands and 10 Major Commands full spectrum missions.
- Performed command and control by creating and tracking executing of cyber security missions across 8 weapons systems.
- Coordinated priority updates, emergency actions, network maintenance for 136 sites worldwide.
- Compiled training materials for new Airmen and tracked skill development for all apprentice-level members.
- Managed internal operational standards and productivity targets as directed by the commander, Air Forces Cyber (AFCYBER).
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Handled administrative requirements, created in-house training plans, and tracked status of Enlisted Performance Reports, awards, decorations, etc.
- Directed tactical operations in complex and challenging environments, i.e. Russia/Ukraine conflict.
National Reconnaissance Office/USAF Chantilly, VA
Information Systems Security Manager
04.2018 - 10.2021
Job overview
- Acted as directorate IT security SME, working with industry and intelligence community partners worldwide.
- Assessed security measures for 55 IT assets and industrial control systems against government policies and regulations.
- Applied cybersecurity best practices to information system standards, directives and guidance for personnel, monitoring compliance across organization.
- Prepared and maintained regular system assessment and evaluation documents, informing CSO of discovered faults or discrepancies in operations.
- Continuously monitored corporate networks and systems for ransomware, cyber espionage and insider sabotage.
- Verified continuous update of systems and immediately patched vulnerabilities to prevent security issues.
- Reviewed and revised concepts of operation for any new systems, upgrading of current systems and worked with ACIO to address security concerns.
- Managed directorate's Privileged User program, vetting, tracking, and maintaining currency for all users with elevated rights.
- Oversaw development and implementation of improvements to support and network operations.
- Responsible for tracking and maintaining current accreditation statuses in accordance with NIST 800-53 and IASD Rev C.
- Coordinated comprehensive security reviews for all NRO morale events, vetting vendors, equipment, and personnel.
National Reconnaissance Office/USAFChantilly, VA
Security Control Assessor
07.2015 - 04.2018
Job overview
- Implemented Intelligence Community Directives, adjudicating cyber security risk and securing the integrity of over 120 satellite systems.
- Directed IT security activities for over 250 industry partners in development and execution of programs for contract's SCIFs.
- Educated and trained industry partners on information security policies and procedures.
- Responsible for provided security control and accreditation guidance for 100 IT assets.
- Drafted security assessment reports and metrics to track security performance and strategize improvements.
- Performed risk analyses to identify appropriate security countermeasures.
- Vetted and provided security reviews for all requested software installations, patches, and operating system upgrades.
690 NSS Det 3, United States Air ForceJoint Base Pearl Harbor-Hickam, HI
Quality Assurance Evaluator
07.2011 - 07.2015
Job overview
- Established, analyzed, and reported QA processes/procedures, identifying deficiency resolutions to squadron and wing leadership.
- Performed comprehensive personnel evaluations, ensuring accurate assessments of upgrade and operational training.
- Enforced policies/procedures for cyber system compliance for 67th Network Warfare Wing missions in accordance with DoD, USAF, and technical orders guidance.
- Developed and implemented inspection processes to define criteria and quality control measures.
- Oversaw staff assisted visits and commander's program inspections, tracking trends and resolving open findings.
- Implemented program from the ground up after unit activation, tracking compliance of 65 programs.
607th Support Squadron/USAFOsan AB, ROK, N/A
Communications Focal Point Supervisor
06.2010 - 06.2011
Job overview
- Managed help desk consisting of 22 USAF employees and conducted upgrade training and evaluations.
- Provided Tier 1 and 2 IT support crucial to maintaining a $58M weapons system operated peninsula-wide.
- Created support documentation that enabled user VIPs' execs to extend skills, leverage system features, and find resolutions to questions without intervention from the CFP team.
- Coached and trained end-users on functions, features and basic troubleshooting of software such as Microsoft Windows OS and Microsoft Office.
- Vetted and created user accounts for Air Operations Center personnel, as well as 2K accounts during semi-annual communications exercises.
- Responsible for coordinating leadership approval for any/all Authorized Service Interruptions.
- Installed, modified, and repaired software and hardware to resolve technical issues, enabling continued operations of the weapons system.
- Used ticketing systems to manage and process support actions and requests.
USAFShaw AFB, SC
Network Operations and Security Center Controller
05.2008 - 06.2010
Job overview
- Provided routing, switching, firewall, Windows Server and Microsoft Exchange support to over 17 sites in the Middle East.
- Tracked issues and fix actions through Remedy ticketing system.
- Updated antivirus servers with latest patches .
- Planned operations employment of network health monitors, maintaining configuration of internal/external network systems.
- Reviewed and executed firewall exemption requests, allowing critical data flow to/from deployed locations.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Troubleshot hardware and software to determine and rectify network problems.
- Assisted with Bagram Air Base network migration, executing 10 firewall updates and granting access to 300 USAFCENT assets.
- Increased domain levels by closely managing Windows domain move.
17th Communications Squadron/USAFGoodfellow AFB, TX
Database Managment Technician
10.2007 - 05.2008
Job overview
- Managed databases, messaging, web and systems management servers, providing services to 2.5K permanent party users and 10K intel students annually.
- Supported building of new antivirus servers and upgrading or patching existing systems.
- Installed, configured, tested and maintained operating systems, application software and system management tools.
- Tested software applications and systems in order to distribute latest security patches to base network.
- Performed preventative maintenance on base Microsoft Exchange servers, installing regular and emergency network patches.
17th Communications Squadron/USAFGoodfellow AFB, TX
Help Desk Technician
08.2006 - 10.2007
Job overview
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices, and software to set up work stations for employees.
- Assisted with updating technical support best practices for use by team.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Provided basic end-user troubleshooting and desktop support.
- Walked individuals through basic troubleshooting tasks.
17th Communications Squadron/USAFGoodfellow AFB, TX
Base Equipment Custodian
12.2005 - 08.2006
Job overview
- Managed 153 IT equipment accounts for Goodfellow AFB, ensuring compliance in accordance with higher headquarters directives.
- Tracked 21,000 IT assets using identified system and database.
- Ensured timely annual inventory of all accounts and tracked discrepancies cradle-to-grave.
- Received, inventoried, processed, and issued IT software for 30 Unit Software License Managers basewide.
- Processed incoming and excess IT assets, inventories, appointment letters and receiving reports.
17th Communications Squadron/USAFGoodfellow AFB, TX
Help Desk Technician
12.2003 - 11.2005
Job overview
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices, and software to set up work stations for employees.
- Assisted with updating technical support best practices for use by team.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Provided basic end-user troubleshooting and desktop support.
- Walked individuals through basic troubleshooting tasks.
Education
Coronado High SchoolEl Paso, TX
High School Diploma
08.1999 - 06.2003
Community College of The Air ForceMontgomery, AL
Associate of Science from Information Technology
01.2004 - Current
Skills
MS Office
Certification
Comp TIA Security +
Availability
See my work availability
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Available
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Timeline
NCOIC, DoDIN Operations Team
616 Operations Center, USAF
10.2021 - Current
Information Systems Security Manager
National Reconnaissance Office/USAF
04.2018 - 10.2021
Security Control Assessor
National Reconnaissance Office/USAF
07.2015 - 04.2018
HDI Support Center Manager
05-2012
HDI Customer Service Representative
11-2011
Quality Assurance Evaluator
690 NSS Det 3, United States Air Force
07.2011 - 07.2015
Communications Focal Point Supervisor
607th Support Squadron/USAF
06.2010 - 06.2011
Comp TIA Security +
10-2009
Network Operations and Security Center Controller
USAF
05.2008 - 06.2010
Database Managment Technician
17th Communications Squadron/USAF
10.2007 - 05.2008
Help Desk Technician
17th Communications Squadron/USAF
08.2006 - 10.2007
Base Equipment Custodian
17th Communications Squadron/USAF
12.2005 - 08.2006
Community College of The Air Force
Associate of Science from Information Technology
01.2004 - Current
Help Desk Technician
17th Communications Squadron/USAF
12.2003 - 11.2005
Coronado High School
High School Diploma
08.1999 - 06.2003
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