Erika Drayton
Sacramento,CA
Summary
Compassionate professional with hands-on experience in caregiving, medication management, and daily living support. Skilled in data entry and price management for retail operations, ensuring accurate pricing for hundreds of items. Demonstrates strong attention to detail, reliability, and adaptability in both healthcare and retail environments.
Overview
2026
2026
years of professional experience
Work History
Provider
IHSS
Sacramento, CA
07.2025 - 02.2026
- Provided comprehensive care for cancer patient by managing daily living activities, cooking, cleaning, and coordinating medical appointments
Cashier
Rancho San Miguel
Sacramento, CA
2022 - 2024
- Processed cash and credit transactions accurately in a fast-paced retail environment.
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area, ensuring efficient workflow.
- Collaborated with team members to resolve customer issues promptly, improving satisfaction rates.
POS
PAQ INC
Sacramento, CA
08.2021 - 10.2023
- Managed all price changes for entire store by updating computer systems, ensuring accurate pricing at checkout through precise data entry
Data Analyst
Urban Alchemy
San Francisco, CA
2015 - 2021
- Analyzed large datasets to identify trends and support decision-making processes.
- Developed data visualizations using Tableau to enhance reporting clarity and stakeholder engagement.
- Collaborated with cross-functional teams to streamline data collection and ensure accuracy in reporting.
- Created automated dashboards that improved real-time access to key performance indicators for management.
- Led initiatives that optimized workflows, significantly reducing report generation times and enhancing operational efficiency.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
Waitress
Sonic
Lake Charles, LA
2010 - 2012
- Delivered exceptional customer service in fast-paced environment.
- Managed order accuracy and ensured timely delivery of food and beverages.
- Collaborated with kitchen staff to optimize workflow and improve service efficiency.
- Maintained cleanliness and organization of dining area and workstations.
- Handled cash transactions accurately, ensuring proper end-of-shift reconciliation.
- Adapted quickly to changing customer demands during peak hours.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
Bachelor of Arts - Forensic psychology
Southern New Hampshire University
Sacramento, CA09.2026
Skills
- Direct support
- Dressing assistance
- Resourceful
- Care plans
- Meal preparation
- Quick learner
- Medication management
- Caregiving
- Bathing assistance
- Patient
- Patient care
- Kind
- Data entry
- Appointment scheduling
- Cleaning
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Effective communication
- Decision-making
- Adaptability and flexibility
Timeline
Provider
IHSS
07.2025 - 02.2026
POS
PAQ INC
08.2021 - 10.2023
Cashier
Rancho San Miguel
2022 - 2024
Data Analyst
Urban Alchemy
2015 - 2021
Waitress
Sonic
2010 - 2012
Bachelor of Arts - Forensic psychology
Southern New Hampshire University