Kimberly Burke
Decatur,GA
Summary
Compassionate and dedicated Direct Service Provider at Open Hearts LLC, skilled in medication administration and emotional support. Enhanced client independence through personalized care strategies and effective communication, fostering trust and improving quality of life. Proven ability to document health progress and respond to crises, ensuring safety and well-being.
Diligent Desired Position with solid foundation in providing direct support and care to individuals with diverse needs. Proven track record of fostering positive relationships and enhancing clients' well-being through personalized care plans. Demonstrated ability to handle challenging situations and communicate effectively with clients and team members.
Experienced with delivering personalized care and support to individuals with varying needs. Utilizes effective communication and problem-solving skills to manage complex situations and enhance client satisfaction. Knowledge of creating and implementing individualized care plans that promote client well-being and independence.
Professional with background in providing direct support services, skilled in client care, behavior management, and individualized planning. Strong emphasis on team collaboration and adaptability in dynamic environments. Known for reliability, empathy, and effective communication. Ready to contribute to impactful client outcomes.
Professional in care and support sector, well-prepared to deliver high-quality services. Skilled at developing personalized care strategies and improving clients' daily lives through compassionate and attentive support. Known for strong teamwork and adaptability, ensuring reliable and responsive service. Effective communicator with focus on empathy and patience.
Overview
25
25
years of professional experience
Work History
Direct Service Provider
Open Hearts Llc
01.2025 - 01.2026
- Delivered direct support to individuals with disabilities, enhancing daily living skills and independence.
- Provided transportation for clients to appointments, promoting access to essential services and activities.
- Maintained clean, safe, and well-organized patient environment.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted disabled clients to support independence and well-being.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented vitals, behaviors, and medications in client medical records.
- Monitored progress and documented patient health status changes to keep care team updated.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Provided compassionate support during difficult times, fostering trust and establishing strong relationships with clients.
Home Health Aide
Private Duty Nursing
03.2019 - 08.2022
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Provided companionship and emotional support, fostering positive client relationships.
- Administered medications as prescribed, ensuring adherence to care plans and safety protocols.
- Collaborated with family members to develop personalized care strategies tailored to client needs.
- Maintained accurate documentation of care activities, enhancing communication within the healthcare team.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
Housekeeper
Holiday Inn Express
05.2016 - 04.2019
- Cleaned and sanitized guest rooms to ensure high standards of cleanliness and guest satisfaction.
- Managed laundry operations, including sorting, washing, and folding linens efficiently.
- Conducted regular inspections of rooms and public areas to identify maintenance needs and address issues promptly.
- Assisted in inventory management by tracking cleaning supplies and notifying supervisors for reordering.
- Collaborated with team members to maintain a safe and organized work environment, adhering to safety protocols.
- Responded to guest requests for extra amenities or services in a timely manner, enhancing overall experience.
- Trained new staff on cleaning procedures and hotel standards to ensure consistency in service delivery.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
Customer Service Representative
Woodall's Convenience Store
03.2014 - 02.2017
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in training new staff on store policies and customer interaction standards.
- Maintained accurate cash register operations while ensuring compliance with company procedures.
- Processed transactions swiftly, enhancing overall customer satisfaction during peak hours.
- Collaborated with team members to implement improved workflow processes for service delivery.
- Resolved customer complaints effectively, fostering repeat business and loyalty to the store.
- Monitored store cleanliness and organization, contributing to a positive shopping environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Guest Service Team Leader
Mcdonald's
02.2001 - 08.2005
- Led team in delivering exceptional customer service during peak hours.
- Trained and mentored new staff on operational procedures and customer interaction.
- Ensured compliance with food safety standards and quality control measures.
- Managed inventory levels, reducing waste through efficient stock management.
- Established clear communication channels among team members for better coordination of tasks and responsibilities.
- Led team meetings to address concerns and inform employees of new policies and procedures.
- Evaluated team by reviewing customer feedback and key performance indicators.
- Optimized staffing levels during peak periods through effective scheduling adjustments, ensuring efficient resource allocation without compromising service quality.
- Conducted regular performance evaluations of team members to provide constructive feedback for professional development.
- Proactively communicated with guests to identify their needs and preferences, allowing for personalized service offerings.
- Assigned daily job tasks and workloads to Number team members.
- Resolved problems using tact and diplomacy by calmly communicating directly with customers or employees.
- Trained new team members on company policies, procedures, and best practices in guest services.
- Resolved challenging customer complaints with empathy and professionalism, turning potentially negative experiences into opportunities for relationshipbuilding.
- Developed strong relationships with guests, leading to increased loyalty and repeat business.
- Promoted a positive work environment by encouraging teamwork, open communication, and continuous learning among staff members.
Education
Certified Nursing Aide -
Bainbridge College
Bainbridge, GA06.2000
GED -
Adult Education Center
Bainbridge, GA08.1996
Skills
Direct support
Timeline
Direct Service Provider
Open Hearts Llc
01.2025 - 01.2026
Home Health Aide
Private Duty Nursing
03.2019 - 08.2022
Housekeeper
Holiday Inn Express
05.2016 - 04.2019
Customer Service Representative
Woodall's Convenience Store
03.2014 - 02.2017
Guest Service Team Leader
Mcdonald's
02.2001 - 08.2005
Certified Nursing Aide -
Bainbridge College
GED -
Adult Education Center