Erika E. Creelman
Sarasota
Summary
Dynamic Luxury Travel Designer with FROSCH Private Client Services, adept at cultivating strategic partnerships and delivering high-touch client service. Expert in managing complex itineraries and logistics for UHNW clients, resulting in renewed loyalty and repeat business. Proficient in data analysis and cross-functional collaboration, ensuring seamless execution of bespoke travel experiences.
Overview
14
14
years of professional experience
Work History
Luxury Travel Designer
FROSCH Private Client Services
10.2022 - Current
- Design and execute bespoke domestic and international travel itineraries for UHNW individuals and corporate executives under an exclusive membership model
- Deliver 24/7 concierge-level support, resolving real-time travel issues and managing client preferences with utmost discretion
- Cultivate strategic relationships with luxury hotel partners, DMCs, and experience providers worldwide
- Coordinate complex logistics for high-value leisure travel, including private excursions, dining, and exclusive events
- Manage 5–6 high-volume client portfolios, ensuring seamless execution of both corporate and personal itineraries
- Collaborate with cross-functional teams to meet tight deadlines while upholding elite service standards
- Successfully re-engaged former members through superior service, resulting in renewed loyalty and repeat business
Independent Travel Advisor
Avoya Travel Network
08.2021 - 10.2022
- Managed full-cycle travel planning for a wide client base, coordinating air, lodging, transport, and custom itineraries
- Analyzed sales data to inform marketing strategies and improve customer engagement
- Delivered rapid response and creative solutions to last-minute travel disruptions, maintaining high customer satisfaction
Assistant Cruise Director
Holland America Line
At Sea: Prisendam & Westerdam
10.2018 - 07.2019
- Organized shipboard activities and coordinated daily schedules for thousands of passengers
- Worked with onboard revenue departments to drive upsell opportunities and event attendance
- Gathered real-time guest feedback and made service adjustments to enhance satisfaction
- Led monthly trainings in safety, communication, and guest experience
Entertainer, Dance Captain & Lifeboat Communicator
Holland America Line
At Sea: Zaandam
09.2013 - 01.2016
- Performed in 16+ production shows while ensuring quality control and cast readiness
- Led rehearsals, show adaptations, and talent development as Dance Captain
- Hosted Q&A sessions with passengers to build deeper brand connection
Entertainer & Safety Member
Royal Caribbean Cruise Lines
At Sea: Monarch of the Seas
09.2011 - 07.2012
- Performed in multiple live shows, taught ballroom classes, and participated in guest engagement events
- Mentored young dancers in the “Stars at Sea” program, including choreography and performance instruction
Skills
- Account Management
- Strategic Partnership Development
- Client Relationship Management (Clientbase, Mondaycom)
- Luxury Travel & Hospitality
- Global Supplier Relations
- High-Touch Client Service
- Data Analysis (Excel, Google Sheets)
- Cross-Functional Collaboration
- Public Speaking & Client Engagement
Hobbies and Interests
After years living and traveling abroad, I enjoy exploring global cultures with my husband and daughter. I also foster rescue dogs through our local shelter, helping prepare them for permanent adoption.
References
References available upon request.
Timeline
Luxury Travel Designer
FROSCH Private Client Services
10.2022 - Current
Independent Travel Advisor
Avoya Travel Network
08.2021 - 10.2022
Assistant Cruise Director
Holland America Line
10.2018 - 07.2019
Entertainer, Dance Captain & Lifeboat Communicator
Holland America Line
09.2013 - 01.2016
Entertainer & Safety Member
Royal Caribbean Cruise Lines
09.2011 - 07.2012
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