Andrea Gamarra
Houston,TX
Summary
Dynamic Account Executive with a proven track record, excelling in client relationship building and account management. Committed to exceeding client expectations and optimizing account performance, I bring a passion for achieving results and enhancing client experiences. Fluent in English and Spanish, adept at multitasking and leveraging CRM. My goal is to continue growing professionally to enhance my skills and adapt to evolving market demands.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Executive / Luxury Travel Sales
Vacations To Go
Houston
04.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly, achieving 98% customer satisfaction.
- Built relationships with over 50+ clients resulting in +1M in annual revenue.
- Increased my repeat business from 5% to 13% within 4 months by checking in with former clients.
- Motivated and encouraged my clients by giving them fun facts about their trips, increasing my closing percentage by 4% above company average.
- Manage administrative functions such as invoicing all sales, communicating with clients about final payment dates, emailing, documenting and updating an electronic calendar.
- Liaising with parties to find common ground when the client was unhappy with a service from the travel supplier, leading to a positive outcome.
Administrative Coordinator
Retina Consultants of Houston
Houston, TX
06.2020 - 03.2022
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Trained team members on using our electronic medical records system and how to properly document patient information while obtaining all HIPAA requirements.
- Organized patient appointments, invoicing, tracking transactions and overseeing daily inventory of medical supply.
- Facilitated communication between staff and patients, and responding to inquiries.
- Attended over 8 meetings to learn about new products, services and policies.
Sales Associate Team Lead
Target
Houston
01.2018 - 05.2020
- Led an amazing team of 6 rockstars, guiding them to smash project goals and celebrate wins together.
- Implemented standard operating procedures that improved team efficiency by 15% by encouraging my team and proving team work makes the dream work!
- Improved communication and resource accessibility, resulting in a smoother transition for employees in regards to Target Drive-Up (due to COVID-19)
- Assisted onboarding new team members and provided guidance on achieving high customer satisfaction
Education
Healthcare Management - Business
University of Houston Clear Lake
Houston 05.2020
Skills
- Client Relationship Building
- Account Management
- Relationship building and management
- Time Management and multi-tasking
- CRM & Project Management Software
- Problem-Solving & Conflict Resolution
- Attention to Detail & Adaptability
- Bilingual: English & Spanish
Certification
- SAFe 6.0 Certification
- Currently working on PMP Certification (Project Management Professional)
Timeline
Account Executive / Luxury Travel Sales
Vacations To Go
04.2022 - Current
Administrative Coordinator
Retina Consultants of Houston
06.2020 - 03.2022
Sales Associate Team Lead
Target
01.2018 - 05.2020
Healthcare Management - Business
University of Houston Clear Lake