Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika Enriquez

Glendale,Arizona

Summary

As a results-driven leader with a biology background from Texas A&M, I bring a unique blend of scientific knowledge and operational expertise to the table. With a proven track record in managing complex logistics and supply chain operations, I thrive in highly regulated environments where precision and compliance are paramount.
My experience spans vendor and supplier management, financial analysis, and ensuring regulatory compliance across the pharmaceutical and life sciences sectors. I am passionate about fostering strong, solution-focused teams that drive efficiency, reduce costs, and exceed business goals.

Overview

8
8
years of professional experience

Work History

Warehouse Manager

Langham Logistics
Phoenix, Arizona
11.2022 - Current
  • Managed all departments of a pharmaceutical life science warehouse to meet all regulatory, financial, and efficiency KPIs.
  • Evaluate financial KPIs: Labor x Revenue %, Operational Margins, CPUs, Labor Utilization, Effective Performance, Effective Labor Gain. Maintained 38-39% PM year-over-year.
  • Review all SLA-driven KPIs, and determine the best route for recording and tracking KPI adherence. At the time of KPI failure, determine the process improvements needed to meet the metric. KPIs include Dock-to-Stock, UPH performance, RTFT, and OTIF. Maintained all SLA-driven agreements with the customer year over year.
  • Determine all suppliers needed for warehouse functions, perform supplier evaluations, and manage all RFPs and supplier suitability for building needs.
  • Work with the Sales, Engineering, and PM Departments to provide assistance when quoting on prospective new business, planning new customer onboarding, resolving customer issues and complaints, and responding to RFPs for new customers. Including process evaluation (time studies) to determine accurate pricing for 20% margins.
  • Manages multi-client facilities.
  • Manage proficiency in multiple warehouse management systems (Manhattan Scale, SAP).
  • Determine all regulatory requirements needed by the customer, and initiate all required tasks that are needed for all licenses and certificates. Including all building permits needed for city, state licenses, and permits.

Quality Manager

Langham Logistics
Phoenix, Arizona
11.2021 - 11.2022
  • Established quality KPIs and reported on performance to senior management, highlighting achievements and areas for improvement.
  • Monitored product performance against customer specifications and standards, ensuring that all products met the required standards.
  • Managed internal audit program, identifying non-conformances and leading corrective action plans.
  • Analyzed quality data and metrics to identify trends, drive improvements, and support decision-making processes.
  • Negotiated quality agreements with suppliers and customers to clarify expectations and responsibilities.
  • Evaluated existing processes using lean principles such as Six Sigma and Kaizen methodologies.
  • Identified root causes for defects by analyzing statistical data from test results, customer feedback and other sources.
  • Fostered a team-oriented environment, encouraging collaboration and knowledge sharing among quality and production staff.
  • Developed SOPs outlining quality control policies and procedures.
  • Led the development and implementation of quality management systems in accordance with ISO 9001 and FDA standards

Center Director

BPL Plasma
Phoenix, Arizona
03.2021 - 10.2021
  • Ensures the center collected plasma following all applicable regulatory guidelines from the EU, FDA, MHRA, COLA, CLIA, and PPTA. Participated in all noncompliance activities that did not adhere to the aforementioned regulatory groups.
  • Completes the hiring, disciplinary actions, scheduling, development, and promotions of all center staff (approximately 30 employees).
  • Manages all equipment in the center, including IQ, OQ, and PQ validations.
  • Manage and implement all process improvements for center metrics, including PNL, labor, throughput times, scrap, retention, turnover, collection of liters, new donor acquisition, frequency of donation, and marketing activity.

Center Quality Manager

BPL Plasma
Phoenix, Arizona
10.2017 - 03.2021
  • Oversees all internal and external regulatory requirements, as set in company SOPs, and GMP and GCP requirements.
  • Completes the hiring, disciplinary actions, scheduling, development, and promotions of all center quality staff (approximately 3-7 employees).
  • Completes (or approves) all in-center risk analyses for deviations that potentially impact the product and/or donor base.
  • Reviews all aspects of the plasma collection process to ensure the completeness and accuracy of records and documents within the quality systems.
  • Analyzes tracking and trending of all non-compliance within the quality system that does not adhere to the EU, MHRA, FDA, PPTA, COLA, and CLIA groups.
  • Performs all deviation management utilizing root cause analysis, CAPA, and scope.
  • Hosts all internal and external audits for center review.
  • Implement and review all applicable SOPs for individuals processing donors and plasma units.

Education

Biology

Texas A&M University
College Station, TX
12-2015

Skills

  • Regulatory compliance and reporting
  • KPI analysis and development
  • Supplier evaluation and management
  • Labor management
  • Quality management
  • Financial analysis
  • Deviation, RCA, and risk management
  • State and Federal Licensing/permitting
  • ERP Systems

Timeline

Warehouse Manager

Langham Logistics
11.2022 - Current

Quality Manager

Langham Logistics
11.2021 - 11.2022

Center Director

BPL Plasma
03.2021 - 10.2021

Center Quality Manager

BPL Plasma
10.2017 - 03.2021

Biology

Texas A&M University

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Erika Enriquez