Kaylene Altaha
Glendale,Arizona
Summary
Compassionate and dedicated Medical Assistant with hands-on expertise in providing outstanding exceptional patient care and support. A team player, passionate about learning and growing within a health care environment. Skilled in performing a combination of clerical and clinical tasks that will benefit this position.
Friendly and reliable with positive, upbeat attitude. Equipped with foundational knowledge of patient care, and proficient in managing appointment scheduling and handling patient records. Committed to ensuring efficient operations and delivering exceptional patient experiences.
Overview
4
4
years of professional experience
Work History
Front Office Medical Assistant
NextCare Urgent Care
12.2023 - Current
- Assisted with patient check-in and verification processes to ensure accurate records.
- Managed appointment scheduling and coordination for multiple healthcare providers.
- Maintained cleanliness and organization of front office area to promote a welcoming environment.
- Supported effective communication between patients and medical staff through active listening.
- Processed insurance information and patient billing inquiries to streamline administrative tasks.
- Utilized electronic health record systems for efficient data entry and retrieval of patient information.
- Implemented process improvements that increased front office efficiency and reduced wait times for patients.
- Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
- Submitted insurance claims and updated patients' insurance information.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
Warehouse Associate
Amazon
04.2022 - 09.2022
- Use technology like scanners, computers, and handheld printers.
- Receive and sort inventory.
- Stand, walk, push, pull, squat, bend and reach during shifts
- View prompts on screen and follow the direction for some tasks.
- Trouble shoot problems.
Education
Diploma - Medical Assistance with Phlebotomy
Arizona College Of Allied Health
Glendale, AZ11.2023
Skills
- Record patients medical history, vital statistics, or information such as test results in medical records
- Show patients to examination rooms and prepare them for the physician
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
- Authorize drug refills and provide prescription information to pharmacies
- Explain treatment procedures, medications, diets, or physicians' instructions to patients
- Greet and log in patients arriving at office or clinic
- Schedule appointments for patients
- Change dressings on wounds
Timeline
Front Office Medical Assistant
NextCare Urgent Care
12.2023 - Current
Warehouse Associate
Amazon
04.2022 - 09.2022
Diploma - Medical Assistance with Phlebotomy
Arizona College Of Allied Health