Erika Espinosa
Chicago Heights,IL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Spirit of Halloween
Schererville, IN
09.2021 - 11.2024
- Evaluated individual and team business performance and identified opportunities for improvement.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned work and monitored performance of project personnel.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Tax Preparer
RMG Accounting and Tax Services
Dyer , IN
11.2021 - 05.2023
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Compiled data from clients to accurately complete tax forms.
- Advised clients to comply with IRS regulations and meet state and federal tax obligations.
- Ensured that all applicable deadlines were met when submitting documents.
Education
High School Diploma -
Bloom High School
Chicago Heights, IL05-2019
Some College (No Degree) - Early Childhood Care And Education
Prairie State College
Chicago Heights, ILSkills
- Emergency response
- Decision-making
- Relationship building
- Work prioritization
- Safety procedures
- Goal setting
- Coaching and mentoring
- Team leadership
- Customer service
Certification
- CPR Certified
- Mandated Reporter Certificate
Languages
English
Professional
Spanish
Professional
Timeline
Tax Preparer
RMG Accounting and Tax Services
11.2021 - 05.2023
Manager
Spirit of Halloween
09.2021 - 11.2024
High School Diploma -
Bloom High School
Some College (No Degree) - Early Childhood Care And Education
Prairie State College
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