Erika Felipe
Fortson,GA
Summary
Motivated customer service representative with a strong focus on relationship building, problem resolution, and customer satisfaction measurement. Proven ability to enhance customer interactions and deliver impactful solutions.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Publix
04.2023 - 03.2025
- Assisted customers with inquiries and provided information on products and services.
- Processed orders, returns, and exchanges efficiently to ensure customer satisfaction.
- Utilized company software to manage customer accounts and maintain accurate records.
- Collaborated with team members to resolve customer issues promptly.
- Executed daily cash management tasks, including processing transactions and maintaining accurate financial records.
- Facilitated collaborative efforts among team members to achieve project goals.
- Responded to phone calls, providing accurate information and assistance to callers.
Night Auditor
Comfort Inn & Suites
03.2016 - 02.2020
- Managed front desk operations, ensuring accuracy in guest check-ins and check-outs.
- Reconciled daily financial transactions, maintaining precise records of cash flow and credit card charges.
- Coordinated communication between departments to optimize service delivery and enhance guest experience.
- Mentored junior staff on hotel policies and procedures, fostering a knowledgeable team environment.
- Managed phone interactions to enhance customer service and support operations.
- Managed customer interactions to ensure a positive experience and foster loyalty.
Education
High School Diploma -
Barringer High School
Newark, NJSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Customer satisfaction measurement
- Follow-up skills
- Prioritization
- Open to skill development
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
Publix
04.2023 - 03.2025
Night Auditor
Comfort Inn & Suites
03.2016 - 02.2020
High School Diploma -
Barringer High School