Summary
Overview
Work History
Education
Skills
Timeline
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ERIKA FERNANDEZ

North Brunswick,New Jersey

Summary

Results-driven professional offering 10+ years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal and satisfied customers. Focused on surpassing expectations and driving team success. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.

Overview

10
10
years of professional experience

Work History

Member Service Representative

Financial Resources Federal Credit Union
Bridgewater, NJ
06.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction displaying a strong telephone etiquette.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support to help with retention and drive
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Attended training sessions regularly to stay abreast of changes in company policies or procedures.

Home Furnishing Consultant

Raymour & Flanigan
Iselin, NJ
04.2016 - 06.2021
  • Researched furniture materials and suggested products to clients based on budget and want.
  • Cultivated relationships with vendors and distributors to negotiate best available prices.
  • Followed up with clients after installation and delivery to gauge customer satisfaction.
  • Assisted customers with signing up for store credit line accounts and provided details about key benefits.

Assistant Manager

Do's By Christopher Noland
Greenwhich, CT
04.2014 - 03.2016
  • Educated clients about products and self maintenance based on their needs and preferences.
  • Managed 8 employees and was highly effective in handling their needs in relation to scheduling, recruiting and training new hires.
  • Ranked number one for clientele rebooking in 2015
  • Handled administrative aspects of sales including recorded inventory, accepts customer payments, and inputs daily sales logs.

Education

License - Texas All Lines Adjuster

The Adjuster School Training
12-2023

12 Basic Plus - Osha

Alliance Safety Council
10-2023

Certificate - Beauty School

Marinello School of Beauty Fairfield Ct
Fairfield, CT
03.2014

High School Diploma -

Herbert H. Lehman High School
Bronx, NY
06.2012

Skills

  • Client Relationships
  • Training Team Members
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Efficient and Detail-Oriented
  • Fluent In English and Spanish
  • Upselling Products and Services
  • Sales Quota Achievement
  • Team-Oriented and Cooperative
  • Cultural Awareness
  • NMLS
  • Xactimate X1
  • Licensed All Lines Adjuster

Timeline

Member Service Representative

Financial Resources Federal Credit Union
06.2021 - Current

Home Furnishing Consultant

Raymour & Flanigan
04.2016 - 06.2021

Assistant Manager

Do's By Christopher Noland
04.2014 - 03.2016

License - Texas All Lines Adjuster

The Adjuster School Training

12 Basic Plus - Osha

Alliance Safety Council

Certificate - Beauty School

Marinello School of Beauty Fairfield Ct

High School Diploma -

Herbert H. Lehman High School

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ERIKA FERNANDEZ