ERIKA FERNANDEZ
North Brunswick,New Jersey
Summary
Results-driven professional offering 10+ years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal and satisfied customers. Focused on surpassing expectations and driving team success. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
10
10
years of professional experience
Work History
Member Service Representative
Financial Resources Federal Credit Union
Bridgewater , NJ
2021.06 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction displaying a strong telephone etiquette.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support to help with retention and drive
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
Home Furnishing Consultant
Raymour & Flanigan
Iselin , NJ
2016.04 - 2021.06
- Researched furniture materials and suggested products to clients based on budget and want.
- Cultivated relationships with vendors and distributors to negotiate best available prices.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Assisted customers with signing up for store credit line accounts and provided details about key benefits.
Assistant Manager
Do's By Christopher Noland
Greenwhich , CT
2014.04 - 2016.03
- Educated clients about products and self maintenance based on their needs and preferences.
- Managed 8 employees and was highly effective in handling their needs in relation to scheduling, recruiting and training new hires.
- Ranked number one for clientele rebooking in 2015
- Handled administrative aspects of sales including recorded inventory, accepts customer payments, and inputs daily sales logs.
Education
License - Texas All Lines Adjuster
The Adjuster School Training
2023-12
12 Basic Plus - Osha
Alliance Safety Council
2023-10
Certificate - Beauty School
Marinello School of Beauty Fairfield Ct
Fairfield, CT03.2014
High School Diploma -
Herbert H. Lehman High School
Bronx, NY06.2012
Skills
- Client Relationships
- Training Team Members
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Fluent In English and Spanish
- Upselling Products and Services
- Sales Quota Achievement
- Team-Oriented and Cooperative
- Cultural Awareness
- NMLS
- Xactimate X1
- Licensed All Lines Adjuster
Timeline
Member Service Representative
Financial Resources Federal Credit Union
2021.06 - Current
Home Furnishing Consultant
Raymour & Flanigan
2016.04 - 2021.06
Assistant Manager
Do's By Christopher Noland
2014.04 - 2016.03
License - Texas All Lines Adjuster
The Adjuster School Training
12 Basic Plus - Osha
Alliance Safety Council
Certificate - Beauty School
Marinello School of Beauty Fairfield Ct
High School Diploma -
Herbert H. Lehman High School
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