Erika Flores
Fresno,CA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
2
2
years of professional experience
Work History
Bar Manager
Me N Ed's Victory Grill
05.2022 - 11.2023
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Improved customer service rankings by resolving issues quickly and accurately.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 10% improvement over prior onboarding process
Bartender
Me N Ed's Victory Grill
11.2021 - 05.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Education
High School Diploma -
Clovis West High School
Fresno, CASkills
- Staff Training
- Regulatory Compliance
- Event Coordination
- Health Codes Compliance
- Revenue Forecasting
- Restaurant Management
- Responsible Alcohol Service
- Inventory Management
- Vendor Relationship Management
- Bar Management
- Outgoing Personality
- Shift Scheduling
Timeline
Bar Manager
Me N Ed's Victory Grill
05.2022 - 11.2023
Bartender
Me N Ed's Victory Grill
11.2021 - 05.2022
High School Diploma -
Clovis West High School
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