Erika Flores
Bronx,N.Y
Summary
Innovative professional with well-rounded food background and extensive knowledge of all kitchen equipment. High-energy leader emphasizing healthy dishes made with local ingredients. Creatively builds exciting meals to satisfy discerning customers.
Overview
25
25
years of professional experience
Work History
Supervisor/Cook
Compass Group USA
Armonk, NY
10.2017 - 02.2025
- Delegated tasks to team members.
- Resolved conflicts and issues.
- Conducted comprehensive staff development sessions.
- Upheld cleanliness standards in food prep zone.
- Ensured compliance with food safety regulations.
- Exhibited strong productivity and efficiency in demanding work settings.
- Checked quality of food products to meet high standards.
- Maintained accurate records of food costs, consumption, and wastage.
- Ordered and maintained inventory of kitchen supplies and food materials.
Cashier/Telephone
Central Cafe
New York, NY
05.2007 - 05.2014
- Managed delivery order intake efficiently.
- Managing all cash and credit card transactions within the store.
- Regularly organized and replenished supplies in the designated zone.
- Discounted purchases by scanning and redeeming coupons.
- Offered customers carry-out service at completion of transaction.
- Answered customer questions and provided store information.
- Answered phone calls to assist customers with questions and orders.
- Welcomed customers, offering assistance to help find store items.
Waitress/Cashier
Globe Coffee shop
09.2004 - 12.2006
- Engaged in daily customer interactions.
- Ensured timely updating of inventory records.
- Managed numerous responsibilities within high-paced environment.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Presented food and beverages to guests at tables.
- Presented menus and answered questions regarding items.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Processed payments accurately using cash registers or POS systems.
Waitress
The Slaughtered Lamb
New York, NY
02.2000 - 08.2004
- Provided exceptional meal service and maintained table settings.
- Verified patrons' identification to confirm legal drinking age.
- Directed patrons to designated seating.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Answered questions about menu items, ingredients, and pricing.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Assisted other wait staff members in times of heavy customer traffic.
- Served alcoholic beverages responsibly in accordance with state laws.
- Stocked service areas with supplies during slow periods.
Education
High School -
Evander Childs H.S
Bronx, N.YBorough of Manhattan Community College
New York, N.YSkills
- Food safety
- Inventory management
- Quality control
- Staff training
- Menu planning
- Team leadership
- Customer service
- Supply ordering
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Supervisor/Cook
Compass Group USA
10.2017 - 02.2025
Cashier/Telephone
Central Cafe
05.2007 - 05.2014
Waitress/Cashier
Globe Coffee shop
09.2004 - 12.2006
Waitress
The Slaughtered Lamb
02.2000 - 08.2004
High School -
Evander Childs H.S
Borough of Manhattan Community College