Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erika Flores

Bakersfield,California

Summary

Flexible-willing to take on tasks, able to work well unsupervised self motivated professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

20
20
years of professional experience

Work History

Medical Biller and Coder

West Coast Eye Institute
01.2025 - 04.2025
  • Maintained electronic records of all claims submitted, tracking payments received from insurance companies.
  • Verified insurance eligibility and benefits using online resources and contacting payers directly as needed.
  • Identified opportunities for improvement in workflow processes related to billing operations.
  • Reviewed financial documents including EOBs for accuracy and completeness prior to posting payments in the system.
  • Collaborated with clinical staff on a regular basis to obtain necessary documentation for claims processing.
  • Entered accurate data into billing software systems such as Medisoft or Practice Partner.
  • Assessed third party denials, underpayments due to incorrect coding or other errors, omissions.
  • Responded promptly to inquiries from patients, providers, insurance companies, government agencies. regarding billing status.
  • Provided customer service support by answering questions about medical bills or other matters relating to accounts receivable and billing processes.

Fulfillment Associate

Amazon Warehouse
07.2023 - 08.2024
  • As a Fulfillment Associate, I have developed excellent organizational and time management skills to ensure the efficient completion of tasks.
  • Followed safety protocols to protect merchandise from damage.
  • With my background working as a Fulfillment Associate, I understand the importance of meeting deadlines without compromising quality standards set by the company.
  • I demonstrate exemplary multitasking capabilities when monitoring multiple orders simultaneously while adhering strictly to established guidelines.
  • In addition to being able to lift heavy objects up to 50 lbs, I can also stand for long periods of time while completing assigned tasks.
  • Managed inventory and prepared orders for shipment within a tight deadline.
  • As part of my job responsibilities as a Fulfillment Associate, I routinely collaborate with cross-functional teams in order to meet operational goals.
  • Prepared boxes, invoices and inserter for order fulfillment lines.
  • Pulled merchandise for loading onto delivery trucks or restocking inventory on shelves.
  • Wrapped and moved pallets to designated carrier areas with pallet jack.
  • Assisted in maintaining clean and organized department.
  • Kept accurate records of inventory and shipments for traceability.
  • Followed company policies and procedures to drive safety of associates and customers.

Teacher's Assistant

Kern High school district
08.2018 - 05.2021
  • Supported the lead teacher in delivering instruction.
  • Took attendance and kept track of evaluations and paperwork.
  • Identified student challenges and discussed corrective actions with lead teacher.
  • Engaged students in extracurricular activities to enhance learning.
  • Helped students develop problem-solving skills.
  • Established and enforced rules for behavior to maintain order in classroom.
  • Supervised students in the classroom and during field trips.
  • Assisted with developing and implementing lesson plans.
  • Helped to explain assignments and test instructions to boost student comprehension.
  • Offered tutoring services to students in need of extra help with coursework or test preparation.
  • Prepared and delivered lectures to groups of students on topics related to field of study.
  • Utilized computer programs, audiovisual aids and other equipment to aid in education and presentations.
  • Assisted teacher with lesson planning and student evaluations.
  • Worked with students individually and in small groups, reinforcing skills.

Packer Associate

Pactiv
02.2008 - 09.2009
  • Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
  • Completed high-volume packing assignments quickly while maintaining strict quality standards.
  • Supported quality control efforts by inspecting products for defects before packaging.
  • Reduced product damage rates by carefully handling items during the packing process.

Cashier

Mervyn's
03.2005 - 01.2006
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High School Diploma -

Foothill High School
05.2007

Cosmetology -

Lyle's College of Beauty
Bakersfield, CA
03-2020

Skills

  • Insurance verification
  • Claims processing
  • Knowledgeable in [software]
  • Customer service
  • Word processing software
  • Social skills
  • Licensed cosmetologist
  • Excellent communication
  • Detail-oriented
  • Sorting and organizing
  • Warehouse operations
  • Quick learner

Languages

Spanish
Native or Bilingual

Timeline

Medical Biller and Coder

West Coast Eye Institute
01.2025 - 04.2025

Fulfillment Associate

Amazon Warehouse
07.2023 - 08.2024

Teacher's Assistant

Kern High school district
08.2018 - 05.2021

Packer Associate

Pactiv
02.2008 - 09.2009

Cashier

Mervyn's
03.2005 - 01.2006

High School Diploma -

Foothill High School

Cosmetology -

Lyle's College of Beauty

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Erika Flores