Felicia Epps
Summary
Dynamic medical billing and coding professional with expertise in ICD-10 and denial management, previously at Ent of Georgia. Proven track record in reducing claim denials and enhancing revenue cycle efficiency. Strong communicator and mentor, dedicated to optimizing team performance and ensuring compliance with HIPAA regulations.
Overview
30
30
years of professional experience
Work History
Medical Biller and Coder
Ent of Georgia
08.2005 - Current
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
Manager
Sulton Pediatric Group
03.1995 - 10.2003
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Medical Assistant
Bryman Institute
Atlanta, GA03.1995
College Preparatory
Newton County High School
Covington, GA05.1991
Skills
- HIPAA compliance
- Payment posting
- Insurance verification
- ICD-10 proficiency
- CMS-1500 form completion
- Patient account management
- Medicare and medicaid billing
- Claim submission
- Medical coding expertise
- Diagnostic coding
- Appeals processing
- Procedural coding
- Commercial insurance billing
- Workers' compensation billing
- Revenue cycle management
- Denial management
- CPT coding
- Claims processing
- Data entry
- Medical billing
- Insurance claims analysis
- Medical claims coding
- Coding error resolution
- Data security procedures
- Knowledgeable in software
- Records management
- Proficiency in software
- Training and mentoring
- Workflow management
- ASC coding
- Healthcare claim coding
- Medicare insurance regulations
- Coding appeals
- Customer service
- EMR systems
- Patient information verification
- Insurance billing
- Records scanning
- Demographics information
- Compliance verification
- Database management
- ICD-10 coding
- Patient rights
- Past due account management
Timeline
Medical Biller and Coder
Ent of Georgia
08.2005 - Current
Manager
Sulton Pediatric Group
03.1995 - 10.2003
Medical Assistant
Bryman Institute
College Preparatory
Newton County High School
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