ERIKA FLORES
Thornton,CO
Summary
Bilingual healthcare professional with 8+ years of clinical and leadership experience in pediatric and family health settings. Skilled in care coordination, patient advocacy, team supervision, and interdisciplinary collaboration. Proven ability to manage complex patient needs, improve workflows, and support families through comprehensive care planning. Seeking a Case Manager role to enhance patient outcomes through coordinated, compassionate care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant Sr.
Children’s Hospital Colorado
Broomfield, CO
06.2024 - Current
- Engaged with cross-functional teams to ensure consistent and effective care delivery for patients.
- Managed patient records using electronic health record (EHR) systems for accuracy and compliance.
- Managed electronic health records, ensuring data accuracy and compliance with regulations.
- Trained and mentored new staff on clinical procedures and office protocols.
- Assisted with clinical procedures, ensuring physician''s instructions were followed accurately for optimal patient outcomes.
Medical Assistant Team Manager
Clinica Family Health
Thornton, CO
10.2022 - 03.2024
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Oversee documentation accuracy and coordinate lab and referral follow-ups to prevent gaps in care
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Managed full-cycle recruitment, interviewing, and hiring to ensure adequate staffing and quality patient care
- Foster collaborative relationships with providers, BHPs, Case Managers, Nurses, and MAs to enhance patient experience and effectively resolve care-related concerns
Medical Assistant I
Clinica Family Health
Thornton, CO
01.2022 - 10.2022
- Documented medical histories and vital signs initiated communication between patients and providers.
- Assisted healthcare providers with patient examinations and procedures.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Medical Assistant Certification -
Pima Medical Institute
Denver, COPre-Nursing Studies
Front Range Community College
Westminster, COSkills
- Care Coordination
- Patient Advocacy
- Care Planning
- EHR Documentation
- Referral Management
- Pediatric Support
- Team Leadership
- Workflow Improvement
- Patient & Family Education
- Community Resource Navigation
- Conflict Resolution
Certification
- CCMA – Certified Clinical Medical Assistant
- BLS – American Heart Association
Languages
Bilingual: English & Spanish
Timeline
Medical Assistant Sr.
Children’s Hospital Colorado
06.2024 - Current
Medical Assistant Team Manager
Clinica Family Health
10.2022 - 03.2024
Medical Assistant I
Clinica Family Health
01.2022 - 10.2022
Pre-Nursing Studies
Front Range Community College
Medical Assistant Certification -
Pima Medical Institute