Conductor
Long Island Railroad
- Performed daily inspections on switches.
- Prepared forms, required reports, switch lists and train orders daily.
- Addressed passenger inquiries in a polite and informative manner, elevating overall customer service standards.
- Communicated through various methods to conduct train movement.
- Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
- Contributed to on-time performance by swiftly addressing any operational issues or delays.
- Performed air brake and electrical connection coupling.
- Cut, switched and supervised loading and unloading of railcars.
- Supported train maintenance teams by reporting observed equipment malfunctions or damage promptly, minimizing disruptions to service schedules.
- Participated in regular training sessions to stay updated on industry best practices and improve personal performance as a conductor.
- Enhanced safety measures by strictly adhering to railroad regulations and conducting thorough pre-departure inspections.
- Inspected train in motion and stationary to determine proper functionality.
- Communicated with train dispatchers to obtain and adjust directions.
- Negotiated and directed train and rail cars movement.
- Maintained strict schedules for passengers and cargo.
- Guided new hires through on-the-job training, sharing valuable insights and best practices for success in the conductor role.
- Provided prompt assistance during emergencies, coordinating evacuation efforts when necessary for passenger safety.
- Coordinated with dispatchers to provide accurate updates on train status, aiding in efficient scheduling and allocation of resources.
- Streamlined communication with fellow crew members, ensuring efficient coordination of train operations.
- Led the crew in emergency drills, reinforcing protocols for various situations such as fires or medical incidents onboard trains.
- Handled conflict resolution among passengers effectively through diplomacy and sound judgment in tense situations.
- Ensured proper documentation was completed for each trip, including incident reports when applicable, maintaining effective record-keeping systems within the organization.
- Improved passenger satisfaction by consistently providing clear and timely announcements during train rides.
- Monitored boarding and disembarking processes, ensuring the safe movement of passengers on platforms and within train cars.
- Assisted passengers with special needs, prioritizing their comfort and accessibility throughout the journey.
- Made public announcements on routes and delays.
