Erika Garcia
Murfreesboro,TN
Summary
Adaptable logistics specialist with deep experience in transportation coordination, compliance tracking, and documentation management. Recognized for coaching team members, strengthening carrier relationships, and streamlining shipment flow to support on-time delivery and operational efficiency.
Overview
21
21
years of professional experience
Work History
Logistics Specialist
FirstFleet, Inc.
Murfreesboro, TN
09.2005 - Current
- Coordinated freight dispatch, load assignments, and route adjustments to support on-time delivery performance.
- Monitored driver schedules, service hours, and delivery status to maintain operational compliance.
- Resolved shipment delays, detention issues, and customer inquiries with clear, timely communication.
- Reviewed load plans and trip details to improve freight utilization and reduce preventable exceptions.
- Collaborated with drivers, dispatchers, and terminal staff to keep daily operations aligned.
- Maintained accurate shipment records, delivery updates, and system entries for reporting consistency.
- Analyzed transportation issues and recommended process changes to strengthen efficiency and service reliability.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
- Built long-term relationships due to prompt and courteous service.
- Provided training and development opportunities for employees within the logistics department, fostering a culture of growth and continuous learning.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Education
No Degree - Core Classes
Motlow State Community College
Smyrna, TNSkills
- Logistics software proficiency
- Route optimization
- Shipment coordinating
- Supply chain operations
- Documentation management
- Issue resolution
- Operational efficiency
- Efficiency improvement
- Analytical thinking
- Carrier negotiation
- Decision-making
- Customer service
- Team collaboration
- Coaching and mentoring
- Punctual and dependable
Timeline
Logistics Specialist
FirstFleet, Inc.
09.2005 - Current
No Degree - Core Classes
Motlow State Community College