Erika Gomez
Legacy Cancer Institute
Vancouver,WA
29
years of professional experience
Highly organized and detail oriented professional with a proven track record in patient scheduling, leadership, streamlining workflows, and administrative support. Expertise in multitasking and efficient communication, dedicated to improving operational efficiency and customer satisfaction.
Work History
Scheduler
5 Years 10 Months- Coordinated patient scheduling, optimizing appointment flow and enhancing service delivery.
- Collaborated with medical staff to prioritize urgent cases and manage resources effectively.
- Developed training materials for new schedulers, fostering consistency in workflow procedures.
- Mentored junior schedulers on best practices, enhancing team performance and collaboration.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Prioritized tasks according to strategic importance, ensuring that critical project milestones were met on time.
- Coordinated appointment schedules, optimizing time management for multiple departments.
- Utilized scheduling software to streamline booking processes and enhance operational efficiency.
- Communicated effectively with clients to confirm appointments and address inquiries promptly.
- Monitored daily schedules, adjusting as needed to accommodate last-minute changes or cancellations.
- Trained new staff on scheduling protocols and best practices, ensuring consistency in service delivery.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
Clinical Services Specialist
6 Years 4 Months- Trained new staff on clinical workflows and patient management systems.
- Led initiatives to optimize patient scheduling, reducing wait times significantly.
- Analyzed patient feedback to improve service delivery and satisfaction rates.
- Collaborated with healthcare providers to ensure seamless integration of services across departments..
- Collaborated with healthcare providers to optimize patient care, establishing strong working relationships across disciplines.
- Increased patient satisfaction by providing empathetic support and addressing concerns in a timely manner.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Interim Supervisor
3 Months- Supervised daily operations, ensuring compliance with healthcare regulations and protocols.
- Coordinated team schedules, optimizing workflow and enhancing staff productivity.
- Developed training programs for new staff, fostering skill growth and knowledge retention.
- Implemented process improvements, increasing efficiency in patient care delivery.
- Led interdisciplinary meetings, facilitating communication among medical teams and support staff.
- Resolved patient inquiries effectively, improving overall satisfaction and service quality.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Office Assistant/Certified Nursing Assistant
10 Years- Coordinated communication between departments to facilitate information sharing and collaboration.
- Streamlined office procedures to improve workflow and reduce processing times.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Maintained accurate records and filing systems, improving data retrieval processes.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Purchased and maintained office supplies.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient information accurately in electronic health records systems.
- Performed EKG's on patients
- Performed blood draws and properly labeling of tubes
Referral/Insurance Verification Specialist
9 Months- Conducted insurance verifications to ensure accurate patient coverage and eligibility.
- Collaborated with healthcare providers to resolve discrepancies in patient insurance information.
- Streamlined verification processes, enhancing efficiency and reducing turnaround times for patient services.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
- Developed strong relationships with insurance representatives, facilitating smooth communication channels for resolving inquiries or disputes.
- Optimized productivity within the department by prioritizing tasks according to urgency and importance levels.
- Coordinated with care teams across various departments to ensure seamless integration of verified coverage information into overall treatment planning.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Minimized delays in treatment scheduling by promptly identifying potential coverage issues and working proactively towards their resolution.
- Obtained prior authorization for patients chemotherapy, infusions, and injections
Office Manager
- Managed daily office operations, ensuring seamless workflow and optimal staff performance.
- Coordinated scheduling for patient appointments, enhancing clinic efficiency and patient satisfaction.
- Oversaw inventory management, maintaining appropriate stock levels of medical supplies and equipment.
- Streamlined communication between departments, improving collaboration and information flow.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
Radiology Scheduler
3 Years 2 Months- Scheduled patient appointments, optimizing radiology department workflow and reducing wait times.
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Facilitated same-day appointments whenever possible by constantly monitoring available time slots and communicating with clinical staff regarding urgent cases.
- Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
- Worked closely with referring physicians'' offices to coordinate timely referrals for diagnostic imaging services, expediting patient care when necessary.
- Reduced patient wait times by effectively managing schedules for multiple radiologists and technicians.
- Proactively addressed potential scheduling issues by reviewing upcoming appointments regularly and making necessary adjustments as needed.
- Ensured that all required pre-appointment documentation was complete, reducing last-minute cancellations due to missing paperwork or information gaps.
- Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the scheduling process.
- Collaborated with radiologists to ensure smooth workflow throughout the day, addressing any scheduling conflicts or delays as they arose.
- Assisted in maintaining up-to-date patient records by diligently updating demographic information and insurance details.
- Improved patient satisfaction with timely and accurate appointment confirmations and reminders.
- Provided excellent customer service to patients, answering inquiries about radiology procedures and billing processes promptly and accurately.
- Upheld HIPAA regulations and standards for protecting patient information.
- Retrieved medical data for physicians and patients.
Education
Certified Medical Assistant - Medical Assistant
Skills
Computer skills/Data Entry
Attention to detail
Strong work ethic
Customer service
Critical thinking
Teamwork and collaboration
Effective multitasking
Schedule coordination/Patient Scheduling/Management
Problem-solving
Staff coordination
Workflow optimization
Insurance verification
Patient registration
Excellent communication
Professional and mature
Administrative support
Multi-line phone proficiency
Excel spreadsheets
Teamwork
Organizational skills
Timeline
Interim Supervisor
Legacy Cancer Institute
03.2022 - 06.2022Read More
Scheduler
Legacy Cancer Institute
08.2020 - CurrentRead More
Clinical Services Specialist
Legacy Cancer Institute
02.2020 - CurrentRead More
Office Assistant/Certified Nursing Assistant
Legacy Health Systems
02.2010 - 02.2020Read More
Referral/Insurance Verification Specialist
Mount Kisco Medical Group PC
01.2009 - 10.2009Read More
Office Manager
Nephrology Associates of Westchester & Putnam, P.C.
08.2008 - 08.2008Read More
Radiology Scheduler
Northern Westchester Hospital
08.1997 - 10.2000Read More
Morse School of Business
Certified Medical Assistant from Medical Assistant
Read More