Erika Gonzalez
Lawrence,MI
Summary
Adept at managing high-pressure situations and maintaining service excellence, as demonstrated at Colonial Kitchen. Skilled in optimizing retail space at Burlington Coat Factory, enhancing customer experiences. Proficient in cash handling and hospitality service, showcasing a blend of hard and soft skills with a focus on achievements.
Overview
3
3
years of professional experience
Work History
Waitress
Colonial Kitchen
Portage, MI
06.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
Recieving Associate
Burlington Coat Factoy
Portage, MI
06.2021 - 08.2021
- Optimized retail space utilization by creating efficient floor plans that enhanced shopping experience for customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Unloaded pallets and deliveries and organized products in warehouse.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
Education
Saginaw Valley State University
Bay City, MIHigh School Diploma -
Lawrence Jr/sr Highschool
Lawrence, MI06.2021
Skills
Cash Handling
Accurate money handling
Hospitality service expertise
Timeline
Waitress
Colonial Kitchen
06.2022 - Current
Recieving Associate
Burlington Coat Factoy
06.2021 - 08.2021
Saginaw Valley State University
High School Diploma -
Lawrence Jr/sr Highschool