Erika Gonzalez
Bakersfield,CA
Summary
Knowledgeable dispatcher, checking on field personnel and solving concerns with a self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Communicating with colleagues and updating throughout the day. Flexible team member recognized for completing quality work with minimal supervision. Highly organized and friendly individual with several years of experience taking food orders and operating cash registers. Offering exceptional communication and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Dispatcher
Alliance Ready Mix
Shafter, CA
03.2024 - 09.2024
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Received and dispatched calls for cement orders.
Guest Service Specialist
Mister Car Wash
Bakersfield, California
03.2022 - 03.2024
- Greeted customers and answered questions regarding services offered.
- Assisted customers with selection of car wash packages and add-on services.
- Inspected vehicles for damage prior to washing.
- Operated cash register to process customer payments.
- Maintained a clean, organized, and safe work environment.
- Performed basic maintenance checks on equipment used in the car wash process.
- Worked closely with team members to ensure efficient service delivery.
- Worked with my team to meet daily inspections, and nighly cleaning routine meet.
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
Education
Associate of Arts - Liberal Arts And General Studies
Bakersfield College
Bakersfield, CA05-2021
High School Diploma -
East Bakersfield High School
Bakersfield, CA04-2019
Skills
- Driver communication
- Database Management
- Route Navigation
- Schedule Management
- Service Coordination
- Phone call management
- Scheduling Drivers
- Managing the day
- Dispatching procedure
- Ability to realy a problem to management
- Excel knowledge
- Computer skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Dispatcher
Alliance Ready Mix
03.2024 - 09.2024
Guest Service Specialist
Mister Car Wash
03.2022 - 03.2024
Associate of Arts - Liberal Arts And General Studies
Bakersfield College
High School Diploma -
East Bakersfield High School
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