Erika Gould
Manchester
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
Sterling Smiles: Dr. Mukunda Dogiparthi, DMD
2022.07 - Current
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Updated reports, managed accounts, and generated reports for company database.
- Negotiated contracts with many insurance companies along with pre authorization approval narratives.
Clinical Manager / Implant Coordinator
New Hampshire Oral Maxillofacial Surgery
2015.05 - 2022.07
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Coordinated surgeries with multiple parties involved.
- Assisted multiple Oral Surgeons in management of medical emergencies.
- Educated patients on postoperative care, including how to protect dental work and boost healing.
- Oversaw overall operation of services and patient care, including financial management, quality assurance, patient care, safety protocols and risk management, and facility maintenance.
Orthodontic Dental Assistant
Dr. Thomas Montemurno
2013.08 - 2015.04
- Independently worked with patients under the care of the dentist.
- Reviewed oral hygiene instructions with every patient receiving care.
- Scheduled patients accordingly.
- Organized MSDS sheets for each chemical in the office.
Education
Bachelor of Science - Business Administration Project Management
Southern New Hampshire University
Manchester, NH05.2025
Dental Assistant -
Seacoast Career School
Manchester, NH01.2013
Skills
- Thrives in fast pace environment
- Extremely motivated
- Staff Management
- Database Administration
- Policy and Procedure Modification
- Collections and Invoice Processing
- Project Management
- Business Negotiation
- Software Applications
Certification
DAANCE, Dental Anesthesia Assistant National Certification
2017
Radiology Certification
2013
Timeline
Office Manager
Sterling Smiles: Dr. Mukunda Dogiparthi, DMD
2022.07 - Current
Clinical Manager / Implant Coordinator
New Hampshire Oral Maxillofacial Surgery
2015.05 - 2022.07
Orthodontic Dental Assistant
Dr. Thomas Montemurno
2013.08 - 2015.04
Bachelor of Science - Business Administration Project Management
Southern New Hampshire University
Dental Assistant -
Seacoast Career School
DAANCE, Dental Anesthesia Assistant National Certification
2017
Radiology Certification
2013
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