Erika Greene
Richardson
Summary
Dynamic leader with over 20 years of experience in events and customer service, complemented by four years in the mental health sector. As a certified professional coach (ICCI), currently overseeing operations for a nationwide network of 700+ recovery groups, licensed therapists, and coaches, strategic leadership is provided to ensure quality care and connection. Committed to fostering community, creating environments where individuals feel supported and empowered to thrive.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of New Life Networks
New Life Ministries
Richardson
07.2021 - Current
- Manage operations for a nationwide network of 700+ recovery groups, licensed therapists, and coaches, overseeing intake processes, member communications, and confidential client data management with strict adherence to privacy standards.
- Coordinate scheduling and assignment of counselors and coaches for workshops, events, and broadcasts, ensuring optimal resource allocation and participant satisfaction.
- Provide administrative leadership that supports the organization's mission to transform lives through mental and emotional wellness, fostering a supportive environment prioritizing emotional safety and connection.
Development and Event Manager
Sky Ranch
Dallas
01.2019 - 08.2020
- Provided high-level administrative support for major fundraising events and appeals, managing complex logistics and donor communications.
- Maintained confidential records and managed data systems to ensure accuracy, timeliness, and strengthened community relationships.
Director of Community Outreach and Events
HealthWorks: Family Wellness Center
Plano
01.2017 - 01.2019
- Promoted health and wellness services through coordinated outreach and events, supporting patient intake and administrative operations to deliver excellent client experiences.
- Built strategic community partnerships that increased awareness of physical and mental health care services.
Director of Human Resources
William Morris Endeavor Live (formerly Women of Faith)
Plano
01.2014 - 01.2016
- Managed confidential personnel records and HR documentation systems with meticulous attention to detail and compliance requirements.
- Streamlined onboarding, scheduling, and compliance procedures while maintaining strong cross-departmental communication and staff support.
Vice President of Operations
Women of Faith
Plano
01.2008 - 01.2014
- Directed administrative operations, event logistics, and departmental coordination for large-scale events, managing budgets and team scheduling across multiple departments.
- Led cross-functional teams to ensure excellent participant and client experiences, maintaining organizational standards for quality and professionalism.
Education
Business Administration -
Grambling State University
Grambling, LAHigh School Diploma -
Plano East Senior High
Plano, TXSkills
- Operations management
- Staff development
- Mental health coaching
- Workshop and event coordination
- Strategic partnerships
- Client relations
- Team leadership
- Confidential data management
- Scheduling and resource allocation
- Communication and collaboration
- Problem solving
- Cross-departmental communication
- Budget oversight
- Conflict resolution
- Crisis management
- Emotional intelligence
- Content development
- Strategic planning
Certification
- Professional Life Coach
Timeline
Director of New Life Networks
New Life Ministries
07.2021 - Current
Development and Event Manager
Sky Ranch
01.2019 - 08.2020
Director of Community Outreach and Events
HealthWorks: Family Wellness Center
01.2017 - 01.2019
Director of Human Resources
William Morris Endeavor Live (formerly Women of Faith)
01.2014 - 01.2016
Vice President of Operations
Women of Faith
01.2008 - 01.2014
Business Administration -
Grambling State University
High School Diploma -
Plano East Senior High