Erika Monaghan
Stroudsburg,PA
Summary
Developed exceptional customer service and communication skills in fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into new role by leveraging these transferrable skills to contribute effectively in different environment.
Overview
3
3
years of professional experience
Work History
Waitress
Billy's Pocono Dinner
08.2024 - 04.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order processing and customer satisfaction.
- Collaborated with kitchen staff to ensure accurate order fulfillment and food presentation.
Front Desk Agent
St Joe - The Pearl Hotel
11.2023 - 05.2024
- Managed guest check-ins and check-outs efficiently, ensuring seamless arrival and departure experiences.
- Resolved guest inquiries and complaints promptly, enhancing customer satisfaction and loyalty.
- Collaborated with housekeeping and maintenance teams to address guest requests quickly and maintain high standards.
Recepcionist
Eco Lodge (Hotel Refugio Ecológico)
04.2022 - 09.2023
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Human Resources Assistant
CDH Business
01.2023 - 07.2023
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Assist the Human Resources Manager for new hires.
- Collaborate with the recruiter to post job ads on career pages.
Lifeguard
Kalahari Resorts
12.2021 - 03.2022
- Watched over swimmers to respond quickly to distress situations.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Adhered strictly to emergency action plans.
Education
Bachelor of Arts - Psychology
Universidad Nacional De San Agustín
Perú01.2022
Skills
- Customer service
- Problem-solving skills
- Hospitality services
- Microsoft office
- Hospitality best practices
- Collaboration and teamwork
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Waitress
Billy's Pocono Dinner
08.2024 - 04.2025
Front Desk Agent
St Joe - The Pearl Hotel
11.2023 - 05.2024
Human Resources Assistant
CDH Business
01.2023 - 07.2023
Recepcionist
Eco Lodge (Hotel Refugio Ecológico)
04.2022 - 09.2023
Lifeguard
Kalahari Resorts
12.2021 - 03.2022
Bachelor of Arts - Psychology
Universidad Nacional De San Agustín