Summary
Overview
Work History
Education
Skills
Timeline
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Erika Harris

Erika Harris

Stonecrest,GA

Summary

Dedicated Compliance Specialist with extensive experience in overseeing QLO compliance monitoring for US affiliates. Demonstrates a proven ability to deliver technical assistance for self-serve portal submissions and learning management systems, ensuring efficient inquiry management and timely communication. Adept at maintaining accurate compliance status while facilitating enrollment in American Bankers Association training programs. Committed to leveraging compliance expertise and training skills to enhance operational efficiency and support affiliate development.

Overview

6
6
years of professional experience

Work History

Qualified Loan Originator Compliance Specialist

ExecuSource
Atlanta, GA
05.2022 - Current
  • Overseeing daily operations focused on QLO compliance monitoring for the US affiliated network.
  • Address submissions and inquiries in the QLO email account within designated response times.
  • Guided affiliates on QLO standards, best practices, and requirements maintaining alignment with HFHI compliance.
  • Proactively mitigated non-compliance risks through consistent outreach.

Mortgage Loan Assistant

Associated Credit Union
Peachtree Corners, GA
03.2021 - 05.2022
  • Supervise ongoing portfolio of HELOCs, Fannie Mae requests, and ACU loans alongside the Mortgage Sales Manager.
  • Executed pre-closing and post-closing procedures for mortgage and home equity loans within specified timeframe.
  • Collaborated with vendor partners to process check orders and record deeds.
  • Served as a liaison between customers, lenders, underwriters, title companies, real estate agents, appraisers.

Loan Processing Assistant (Contract)

Next Tier Concepts
Vienna, VA
04.2020 - 02.2021
  • Managed over 40 loan applications per day to aid small businesses in need of support amid the pandemic.
  • Made recommendations on approvals and denials after accurately preparing requested applicant documents.
  • Independently managed the highest volume pipeline in the department efficiently.
  • Supported a project involving coordination with the IRS to obtain tax documents.
  • Addressed inquiries and provided transaction support through telephone communication.

Customer Care Specialist (Contract)

Assurant through Manpower Group Inc.
Duluth, GA
09.2019 - 02.2020
  • Handled at least 50 loan-related inquiries each day including those about hazard insurance, mortgage banking, and property loss.
  • Updated database reflecting changes post processing of homeowner's insurance payments.
  • Provided swift, affable, and expert support achieving a perfect QA score.
  • Protected customer privacy by following established corporate procedures.

CAPS Scholarship Admin Specialist (Contract)

State of Georgia through InGenesis
Atlanta, GA
07.2018 - 07.2019
  • Handled over 100 applications weekly for government childcare assistance.
  • Processed incoming requests and managed client concerns efficiently.
  • Engaged with third-party entities including employers and childcare providers to confirm clients' information.
  • Chosen for involvement in special projects beyond regular duties.

Education

Bachelor of Science - Health Information Management

Southern New Hampshire University
Hooksett, NH

High School Diploma -

Martin Luther King, Jr. High School
Lithonia, GA
05.2008

Skills

  • Outstanding people and customer service skills
  • Excellent communication skills: verbal, written, and an aptitude in working on virtual teams
  • Ability to work independently with minimal supervision
  • Demonstrated proficiency with Salesforce and Microsoft Office Suite

Timeline

Qualified Loan Originator Compliance Specialist

ExecuSource
05.2022 - Current

Mortgage Loan Assistant

Associated Credit Union
03.2021 - 05.2022

Loan Processing Assistant (Contract)

Next Tier Concepts
04.2020 - 02.2021

Customer Care Specialist (Contract)

Assurant through Manpower Group Inc.
09.2019 - 02.2020

CAPS Scholarship Admin Specialist (Contract)

State of Georgia through InGenesis
07.2018 - 07.2019

Bachelor of Science - Health Information Management

Southern New Hampshire University

High School Diploma -

Martin Luther King, Jr. High School

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Erika Harris