Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Erika Hernandez

Dunn,NC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
23
years of professional experience

Work History

Dog Courier

Traveling Puppy Paws
Dunn, NC
01.2020 - Current
  • Communicated with customers to coordinate delivery times.
  • Collected payments from customers upon delivery of goods as required.
  • Delivered items to residential addresses within specified time frames.
  • Loaded and unloaded cargo from trucks, vans, and containers.
  • Provided excellent customer service by answering questions about delivery status.

Dance Studio Director

Erika's Dance Academy
Fort Bragg, NC
09.2002 - 03.2020
  • Oversaw day-to-day administrative tasks such as answering phone calls from parents and students or responding to emails regarding scheduling conflicts.
  • Monitored financial operations within the studio including accounts payable and receivable, payroll processing and budgeting activities.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Sales Associate

Goody's Department Store
Fayetteville, NC
09.2001 - 09.2002
  • Processed transactions using a point-of-sale system.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Education

High School Diploma -

Cape Fear High School
Fayetteville, NC
05-2001

Skills

  • Package Delivery and Pick-up
  • Delivery payment collection
  • Working Independently
  • Payment Processing
  • Excellent communication skills
  • Outgoing Personality
  • Reliable and punctual
  • Positive and professional
  • Customer Service
  • Organizational Skills
  • Computer Skills
  • Multitasking

References

References available upon request.

Timeline

Dog Courier

Traveling Puppy Paws
01.2020 - Current

Dance Studio Director

Erika's Dance Academy
09.2002 - 03.2020

Sales Associate

Goody's Department Store
09.2001 - 09.2002

High School Diploma -

Cape Fear High School

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Erika Hernandez