Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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ERIKA HERNANDEZ

Kansas City,MO

Summary

Seasoned Senior Administrative Assistant with 7+ years of experience specializing in complex task management, event coordination, and digital engagement. Skilled in enhancing operational efficiency, maintaining confidentiality of records, and ensuring regulatory compliance. Adept at providing comprehensive support across various departments, streamlining processes to foster organizational success.

Overview

7
7
years of professional experience

Work History

Administrative Assistant in Management Systems and Training

Bayer Crop Science
Kansas City, MO
05.2023 - Current
  • Streamlined file management and report generation processes, enhancing organizational efficiency
  • Facilitated smooth employee onboarding, ensuring thorough orientation and training
  • Track and maintain training completion and history and compliance
  • Comply with all federal and state regulations as instructed by the DOT, OSHA, RCRA etc
  • Led departmental event planning and coordination, ensuring seamless execution of monthly meetings and special events
  • Scheduled weekly team meetings

Office Manager

eGourmet Solutions
Fairfax, Kansas City
05.2022 - 04.2023
  • Oversee five fulfillment facilities- East and West coast- over 350 employees
  • Performed receptionist duties; answered calls, emails and set appointments
  • Organized and managed sensitive data in over five spreadsheets daily
  • Created a more efficient workplace by proactively anticipating department needs
  • Assist with employee onboarding procedures
  • Coordinated with HR manager daily, monitoring employee request and timesheets
  • Timecard entry for weekly payroll
  • Assist with exit interview

Office Admin

LSI Staffing
Kansas City
09.2021 - 05.2022
  • Advertise job openings
  • Coordinate with managers and team leads to identify future needs
  • Conduct pre-employment screenings
  • Ensure proper onboarding for new hires
  • Data entry for company paperwork

Customer Service Representative Team Lead

Lucas and Sons Drywall LLC
Kansas City, KS
11.2020 - 06.2021
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification
  • Achieved high customer satisfaction ratings through exemplary service and prompt issue resolution
  • Appointment setter

Team Lead

Juliana's Cleaning
Kansas City, KS
09.2017 - 01.2021
  • Oversaw daily workloads and workflow for smooth operations
  • Managed team supplies to maintain budgets and meet work demands
  • Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects
  • Maintained professionality and efficiency while working closely with leadership
  • Demonstrated self-reliance by meeting and exceeding workflow needs

Education

BBA - Business Administration

Ottawa University-Online
Overland Park, KS
12-2025

Associate of Arts - General Studies

Kansas City Kansas Community College
Kansas City, KS
05.2022

Skills

  • Confidential record handling
  • Regulatory compliance
  • Digital Engagement
  • Operational efficiency
  • Event coordination

References

  • Jim Polsinelli, Employer, (816) 678-7987
  • Dan and Teresa Carrol, Mentor, (913) 216-5824
  • Sarah Gambach, Employer, 703-869-5211
  • Dr. Tim & Kristen Lindquist, Friend, (913) 428-6707

Languages

Spanish

Timeline

Administrative Assistant in Management Systems and Training

Bayer Crop Science
05.2023 - Current

Office Manager

eGourmet Solutions
05.2022 - 04.2023

Office Admin

LSI Staffing
09.2021 - 05.2022

Customer Service Representative Team Lead

Lucas and Sons Drywall LLC
11.2020 - 06.2021

Team Lead

Juliana's Cleaning
09.2017 - 01.2021

BBA - Business Administration

Ottawa University-Online

Associate of Arts - General Studies

Kansas City Kansas Community College

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ERIKA HERNANDEZ