Erika Hernandez Garcia
New York
Summary
Personable and efficient hostess with over 4 years of experience in high volume dining establishments. Known for providing exceptional customer service, managing reservations, and ensuring a seamless dining experience. Strong organizational and multitasking skills, with the ability to remain composed under pressure.
Overview
6
6
years of professional experience
Work History
Hostess
Mama Mia 44sw
Hell’s Kitchen
08.2025 - 12.2025
- Greeted and seated guests promptly upon arrival.
- Managed reservation system to optimize table assignments.
- Coordinated with kitchen staff to ensure timely service flow.
Hostess
Mino Brasserie
New York
04.2023 - 06.2025
- Welcoming and seat guests, providing a warm and courteous first impression.
- Manage reservations and walk-in guests to optimize seating arrangements and minimize wait times.
- Coordinate with kitchen and wait staff to ensure smooth service flow during peak hours.
- Address and resolve guest concerns and complaints promptly and professionally.
Hostess
St. Tropez West Village
New York
12.2019 - 12.2021
- Greeted guest warmly and managed seating in a fast paced, high-volume environment.
- Maintained accurate waitlists and communicated wait times effectively to guest.
- Assisted in managing online and phone reservations, ensuring proper table allocation.
- Collaborated with management to organize special events and private parties.
Education
Skills
- Excellent verbal and written communication
- Strong organizational and multitasking abilities
- Proficient in reservation management POS system (Open Table, and Resy)
- Outstanding customer service and interpersonal skills
- Ability to remain calm and efficient under pressure
- Basic knowledge of food and beverage operations
Additional Documentation
Letter of Recommendation Available upon request.
Timeline
Hostess
Mama Mia 44sw
08.2025 - 12.2025
Hostess
Mino Brasserie
04.2023 - 06.2025
Hostess
St. Tropez West Village
12.2019 - 12.2021